Xbox one S. On startup it looks and sounds ok then freezes

Discus and support Xbox one S. On startup it looks and sounds ok then freezes in XBoX on Consoles to solve the problem; Xbox one S. On startup it looks and sounds ok then freezes on the startup screen. Any thought or help would be massively helpful as grandson is bored... Discussion in 'XBoX on Consoles' started by BruceDartnall-Smith, Jul 31, 2019.

  1. Xbox one S. On startup it looks and sounds ok then freezes


    Xbox one S. On startup it looks and sounds ok then freezes on the startup screen. Any thought or help would be massively helpful as grandson is bored already, week one of summer holidays Xbox one S. On startup it looks and sounds ok then freezes :(

    :)
     
    BruceDartnall-Smith, Jul 31, 2019
    #1
  2. XBF Amber M Win User

    Xbox one S. On startup it looks and sounds ok then freezes

    Hi Bruce,

    Thanks for the update with your reply. As the factory reset is not possible as you can't bring up the troubleshoot screen and you've indicated the console is less than a year old, it is likely within the 1 year warranty period (never hurts to check!), so
    you may benefit from getting the console serviced or repaired in this case. You can either set up the repair yourself, or
    request a call back or chat from Xbox Support so that they can do so for you.

    Getting your Xbox console serviced

    Once everything is set up, you can monitor the process online to stay up to date as well: Help with your existing Xbox console
    or accessory service order
    .

    I hope that this information is helpful and wish you the best!
  3. Miku Sakuya Win User

    Xbox one S. On startup it looks and sounds ok then freezes

    Ya try hard resetting or factory resetting the console though sadly after a factory reset you'll have to reinstall games that were on it to but hope it works
  4. Wishcatcher Win User

    Xbox one S. On startup it looks and sounds ok then freezes

  5. ScheduledAbyss8 Win User

    Xbox one S. On startup it looks and sounds ok then freezes

    Performing a hard rest on your console, also known as a power cycle or full reboot, cold restart can help fix this any of this issues.

    To perform a hard restart, hold the power button on your Xbox console for 10 seconds while your console is on. This will power down Your console. When the 10 seconds period is over press the power button to power up you console again, And the green start
    up screen will display.

    Your cache would be cleared, Some of your setting would be reverted, But your data are preserved, and all your issues should be resolved.
  6. choppyseize Win User

    Xbox one S. On startup it looks and sounds ok then freezes

    You may want to try a hard reset of the console. To Hard reset Hold the power button down on your xbox itself for 15 seconds until it shuts off. Then unplug it so no power is going into the console for 30 seconds.
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Xbox one S. On startup it looks and sounds ok then freezes

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