Xbox One S ticking noise when off

Discus and support Xbox One S ticking noise when off in XBoX on Consoles to solve the problem; Hi, I just bought a Xbox One S a few weeks ago, and I noticed that when the console is completely off in energy saving mode, I can hear ticking noise... Discussion in 'XBoX on Consoles' started by MarekGrežďo, Aug 1, 2019.

  1. Xbox One S ticking noise when off


    Hi, I just bought a Xbox One S a few weeks ago, and I noticed that when the console is completely off in energy saving mode, I can hear ticking noise from the back of the console. The only way to stop the sound is to unplug the console. I am not using a
    surge protector.

    I don't really mind the sound, because I can only hear it when I put my head close to the console, but I just want to know if it is normal, or if something is broken.

    A lot of people have this issue, and a lot of them say it is just the power supply in the console.

    What do you think?

    :)
     
    MarekGrežďo, Aug 1, 2019
    #1
  2. SigmaTheDJ Win User

    Weird Noise coming from Power Brick

    My issue is that the fan ticks. The console is set up in a bedroom. When everything is turned off (or on standby), I hear this fast "tick, tick, tick" from the Xbox One PSU. I specifically built my PC to be as close to silent as I could make it, so I can
    even hear the Xbox One PSU ticking over the sound of my PC when that's turned on. I'm not saying that the noise is "loud", because it's not. But any noise that can clearly and constantly be heard when a product is supposedly turned off is not good, especially
    an annoying ticking sound.
  3. PalmettoBling Win User

    Xbox One S Ticking Noise When Off

    I'm sorry you're having this problem, and I understand your concern and frustration.

    The quickest solution, if still available, would be to exchange it with the retailer, though this might not be an option, depending on when it was purchased.

    Outside of that, if it's an issue, and I don't have an S model or familiar with the clicking sound so I don't know how loud it is, I would say go through the process for repair at devicesupport.microsoft.com You can register your console to your account
    there, if not already, and go through the simple process to get a repair order. They also have options to talk with support along that path, who might be able to provide more specific information on the repair/replacement process.

    Let me know if you have any other questions. I've replaced some consoles in the past, so I'm familiar with that, and have had a good experience.

    Best of luck!
  4. XBF Esteban R Win User

    Xbox One S Ticking Noise When Off

    Hey there, hcoleh!

    So, ticking sounds could be a symptom of a hardware issue that needs to be attended to.

    If you have proof of purchase, most retailers will let you swap it out for another console, but you can also get it serviced by Microsoft directly.

    If you do wanna go that route, I would suggest registering the console here at

    https://support.microsoft.com/devices
    and go create a repair order.

    You can also try and contacting support and have an agent outline what kind of options you have via a callback by going through this site
    https://support.xbox.com/contact-us

    Give that info a look through and let us know if that helped with the issue

    Thanks!
  5. XBF Amber M Win User

    Xbox One S ticking noise when off

    Hi MarekGrežďo,

    Thanks for reaching out to us in the forums for this interesting issue. I recommend you try putting the console into the Instant On mode to see if the noise continues or not, or try toggling between the two modes to see if this effects a change. Generally
    speaking, Instant On is recommended as this allows the console to receive updates in the background in a timely fashion to keep you up to date.

    About energy-saving and instant-on power modes

    Addtionally, you may wish to try a full physical power cycle to the console as well to see if that helps out.

    1. Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
    2. Unplug the console's power cable. Wait 10 seconds.
      Important Be sure to wait 10 seconds. This step resets the power supply.
    3. Plug the console power cable back in.
    4. Press the Xbox button on your console to turn on the Xbox One.

    Give these a try and let us know the results.

    I hope this helps out!
  6. colebennett1 Win User

    Xbox one s making ticking noise when off

    Ok so the sizzle noise coming from the adapter on the back of the console is nothing to worry about? Its very quiet and i can only notice the sizzle when i put my ear up to the back of the console were the power cord goes in. Also is the occasional zap
    or chirp normal? Please note that i am using an xbox one s 1tb console. As i said this console took me a long time to save up for and the games work fine its just these noises that worry me. And im worried if i exchange it (which i cant at the moment because
    its not in stock) im afraid i will get one with a worse problem and loose my data. Also the only noise i hear when its off is the ticking the other noises like the occasional quiet zap and the sizzle from the adapter happens when the console is on.
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Xbox One S ticking noise when off

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