Xbox One S won’t go above 720p and only just about works on a 4K tv

Discus and support Xbox One S won’t go above 720p and only just about works on a 4K tv in XBoX on Consoles to solve the problem; I recently bought an xbox one s on facebook marketplace and It will not work on my TV (not smart or 4k) or my sisters Samsung TV (not smart or 4k) but... Discussion in 'XBoX on Consoles' started by TomoLad, Sep 28, 2019.

  1. TomoLad
    TomoLad Guest

    Xbox One S won’t go above 720p and only just about works on a 4K tv


    I recently bought an xbox one s on facebook marketplace and It will not work on my TV (not smart or 4k) or my sisters Samsung TV (not smart or 4k) but it will work on the 4K Toshiba Smart TV.

    only issue on the 4k TV is that randomly every few minutes the screen will go black for a second then comes back and it will not let me switch above 720p as when i try 4k and 1080p it will just stay black screen.

    I feel like it might be the HDMI port on my xbox one that might be dodgy.

    (I have tried multiple HDMIs and I’ve done a hard reset and a reset through the settings and nothing is working)

    I can provide more information if needed.

    Also my friend brings his xbox one around a lot and his xbox one s works on my TV (Not smart or 4k).

    :)
     
    TomoLad, Sep 28, 2019
    #1
  2. JohnnyXeo Win User

    Xbox One S won’t go above 720p and only just about works on a 4K tv

    When you switch TVs it stays on the previous TVs settings. Manually change it as the previous poster suggested.
  3. Dont Test Me Win User

    Xbox One S won’t go above 720p and only just about works on a 4K tv

    I recently bought an xbox one s on facebook marketplace and It will not work on my TV (not smart or 4k) or my sisters Samsung TV (not smart or 4k) but it will work on the 4K Toshiba Smart TV.

    only issue on the 4k TV is that randomly every few minutes the screen will go black for a second then comes back and it will not let me switch above 720p as when i try 4k and 1080p it will just stay black screen.

    I feel like it might be the HDMI port on my xbox one that might be dodgy.

    (I have tried multiple HDMIs and I’ve done a hard reset and a reset through the settings and nothing is working)

    I can provide more information if needed.

    Also my friend brings his xbox one around a lot and his xbox one s works on my TV (Not smart or 4k).
    not sure if this helps but its worth a try Select Settings. Under Display & sound, select Video output. Select TV resolution, and then select either
    720p, 1080p or 4K UHD, whichever is best for your TV. Note If you don't see the resolution for your TV, make sure to set TV connection to Auto detect.
  4. XBF Crystal P Win User

    Xbox One S won’t go above 720p and only just about works on a 4K tv

    Hi there TomoLad,



    Thanks for reaching out here in Xbox Forums. I understand there is an issue with the Xbox One console.I recommend to
    contact Customer Support for further assistance or visit the
    Device service and Repair
    site.



    Give this a try and let us know the results.
  5. TomoLad Win User

    Xbox One S won’t go above 720p and only just about works on a 4K tv

    XBF Eladio M, I’ve done the reset when it’s plugged into my tv but it still does not display on my tv the screen just constantly stays black then it says no signal so I know it didn’t work,
  6. TomoLad Win User

    Xbox One S won’t go above 720p and only just about works on a 4K tv

    I have set it to Auto-Detect and i have tried switching to 1080p or 4k and the screen is just completely black then it goes to no signal on my TV so it definitely isn’t working on anything above 720p but even using 720p it has a random black screen problem
    every few minutes
Thema:

Xbox One S won’t go above 720p and only just about works on a 4K tv

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