XBOX One scrolling downward infinitely on the quick menu.

Discus and support XBOX One scrolling downward infinitely on the quick menu. in XBoX on Consoles to solve the problem; Whenever i tap the X button on the controller and attempt to navigate the menu, the selector thing always gets stuck at the bottom, and i am unable to... Discussion in 'XBoX on Consoles' started by Supernova109583, Jul 28, 2019.

  1. XBOX One scrolling downward infinitely on the quick menu.


    Whenever i tap the X button on the controller and attempt to navigate the menu, the selector thing always gets stuck at the bottom, and i am unable to move it. I have checked all the buttons and even tried a different controller but the problem still exists.
    Whenever I am in a game or on the main menu with all the apps, I am able to navigate just fine. Can somebody help?

    :)
     
    Supernova109583, Jul 28, 2019
    #1
  2. {Parity} Win User

    XBOX One scrolling downward infinitely on the quick menu.

    Sounds like you have stick drift on the console. If it is under warranty contact
    Xbox Support for assistance else you will have to replace the controller.

    The best way to reach Live Support would be here:
    Xbox Support

    Step 1 ----Select Xbox One

    Step 2 ----Select See other options

    Step 3 ----Select topic (Ex. System Update)

    Step 4 ----Select "Show contact options"

    Step 5 ----Select request a call from support
  3. XBF Eladio M Win User

    XBOX One scrolling downward infinitely on the quick menu.

    Hey Supernova

    Thank you for taking the time to post this on the Xbox Forums. We understand that you are currently

    The first thing that I would like to recommend is performing a

    power cycle
    . This would be like using a fresh start on something like your PC. This can be done by following these steps:

    1. Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
    2. Unplug the console's power cable. Wait 10 seconds.
      Important Be sure to wait 10 seconds. This step resets the power supply.
    3. Plug the console power cable back in.
    4. Press the Xbox button on your console to turn on the Xbox One.
    Alternatively if this doesn't work for you, since you have already attempted to use an alternate controller, I would recommend resetting your Operating System by using a soft

    factory reset
    .

    This will allow to fully squash any kinks that might be inducing this issue. Following these steps will allow you to do this:

    1. Press the Xbox button to open the guide.
    2. Select System > Settings > System > Console info. [Additionally, you can also select Settings from your
      Games and apps under Apps]
    3. Select Reset console.

    1. On the Reset your console? screen, you'll see three options:
      • Reset and remove everything. This option resets the console to factory settings. All user data, including accounts, saved games, settings, home Xbox associations, and all games and apps will be deleted. You should use this option when selling
        or gifting the console to someone else. You should only use this option as a last resort in some troubleshooting cases.
      • Reset and keep my games & apps. You should use this option as your primary choice when troubleshooting. It will reset the OS and delete all potentially corrupted data without deleting your games or apps. This will save you from downloading
        or reinstalling the large game files. In some cases, if a corrupt game file is causing the issue you're troubleshooting, you may have to choose
        Reset and remove everything, but you should always start with
        Reset and keep my games & apps
        and save Reset and remove everything as a last resort.
      • Cancel. To back out of this screen, simply select the
        Cancel
        button. No action has been taken at this point. This is a safe exit from this screen.

    I would recommend using the Reset and keep my games & apps to reduce how much time it takes to get back to gaming.

    Please bear in mind that you will remove all accounts from your console and Home Xbox associations, so be sure to have your emails and passwords in mind

    Give this a try and let us know if this works for you!
  4. JohnnyXeo Win User

    XBOX One scrolling downward infinitely on the quick menu.

    To rule out console issue, I would try a different controller. However, it is probably what Parity is saying.
  5. Mister Cizl Win User

    Xbox One constantly scrolling/moving in a left downward direction

    Hey blazindooms! The next troubleshooting step would be factory reset (you can choose to keep your games & apps or reset everything). Give it a
    shot and let me know how it goes!

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums
    for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky HERE for the best
    info.
  6. Mister Cizl Win User

    Xbox One constantly scrolling/moving in a left downward direction

    Hey blazindooms! The next troubleshooting step would be factory reset (you can choose to keep your games & apps or reset everything). Give it a
    shot and let me know how it goes!

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums
    for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky HERE for the best
    info.
Thema:

XBOX One scrolling downward infinitely on the quick menu.

Loading...
  1. XBOX One scrolling downward infinitely on the quick menu. - Similar Threads - scrolling downward infinitely

  2. Elder Scrolls Online: Saviour of Elswyr Achievement

    in XBoX Games and Apps
    Elder Scrolls Online: Saviour of Elswyr Achievement: Hi, Apologies if this has been posted elsewhere. I have recently unlocked all the criteria in game to unlock the Saviour of Elswyr achievement but as yet it hasn't popped. I saw online that...
  3. Xbox one controller will scroll down one position then immediately scrolls back up. Can...

    in XBoX on Consoles
    Xbox one controller will scroll down one position then immediately scrolls back up. Can...: Xbox one controller will scroll down one position then immediately scrolls back up. Can not login and-or play games. please advise how to fix. c7f828ff-88f9-4562-b316-68dc04f1abd2
  4. Xbox won't scroll up even after help and is stuck in reset screen having me pick another...

    in XBoX on Consoles
    Xbox won't scroll up even after help and is stuck in reset screen having me pick another...: So I tried to do the reset where it keeps all the games and apps to try to fix the thing scrolling down well I pressed continue and it sent me to a screen picking language and I accidentally...
  5. Fast scroll selection

    in XBoX on Consoles
    Fast scroll selection: Our xbox has randomly started to scroll really fast making it impossible to use, its seems only to be when making selections and not whilst scrolling on the keyboard, any advice? thanks....
  6. Can you add a scroll lock and a dark mode to microsoft edge for xbox and PC

    in XboX Insiders
    Can you add a scroll lock and a dark mode to microsoft edge for xbox and PC: I would greatly appreciate it if you guys add a dark mode feature since the default white background can strain my eyes quite a bit during use. Also add a scroll lock specifically for the console...
  7. Can we get horizontal UI scrolling?

    in XboX Insiders
    Can we get horizontal UI scrolling?: This is just personal preference, but with the elements of the home page being vertical scrolling currently, I would like to have the option of changing it to horizontal scrolling. I feel it is...
  8. Scrolling any section of the Xbox Android app showing the cover caps in gray. Some don't...

    in XboX Insiders
    Scrolling any section of the Xbox Android app showing the cover caps in gray. Some don't...: [IMG] submitted by /u/xL3aMS1x [link] [comments]
  9. elder scrolls onlene

    in XBoX Games and Apps
    elder scrolls onlene: cant login or even get to the charter screen for some reason says login failed and then says I don't own the game and I do how can I fix its been going on since 3 am and its now 615 in the morning...
  10. Xbox One constantly scrolling/moving in a left downward direction

    in XBoX on Consoles
    Xbox One constantly scrolling/moving in a left downward direction: I have no idea what to do to fix it. I know its not the controller, because it does it when I turn on the Xbox without the controller. It randomly started happening after I turned the Xbox on last...