XBox One shuts down when starting Live TV

Discus and support XBox One shuts down when starting Live TV in XBoX on Consoles to solve the problem; Hello everyone, I have a problem with my Xbox One when starting Live TV. I have the following setup: - HTPC (Windows 8.1) - Cablecom TV-Box... Discussion in 'XBoX on Consoles' started by K3N.SD, Feb 16, 2014.

  1. K3N.SD
    K3N.SD Guest

    XBox One shuts down when starting Live TV


    Hello everyone,

    I have a problem with my Xbox One when starting Live TV. I have the following setup:

    - HTPC (Windows 8.1)

    - Cablecom TV-Box (Samsung)

    Both devices connected through a high quality HDMI Switch to the Xbox ONE. When waking up the XONE with the "XBOX ON" command, then starting Live TV ("XBOX WATCH TV" command), the HDMI switch points to the HTPC which is already ON. During the Start of the
    Live TV my TV screen went black, the XBOX makes a squeaking noise (the Xbox itself not though the speakers) and shuts down completely. If the HDMI switch points to the TV-Box the screen stuttering for about 1 minute and no sound is played.

    I already replaced all the HDMI cables and the HDMI switch without success. I tested the HDMI switch with my TV and it works fine. If I restart the console after the crash, everything works fine and as expected, except from the sound issue. To solve the
    sound problem I have to turn off the TV-Box and switch it on again. The sound issue happens with all devices it seems, that the problem occurs if the connected Device is ON before the XBox ONE is ready.

    Is there any fix for this, or is any update (already have the Feb. 16 update) in queue?

    THX K3N

    :)
     
    K3N.SD, Feb 16, 2014
    #1
  2. IDVDI
    IDVDI Guest
    Xbox one wont shutdown if live TV is on after 1 hour of inactivity.

    Could anyone confirm that power saving settings are not effective when live TV is on?? I've set it to one hour. Saying Xbox off works fine. It shuts down both Xbox and TV. The power saving settings are not working as I expected.

    I would really appreciate this feature, since my daughter always forget to shut down the whole thing!!!
     
    IDVDI, Feb 16, 2014
    #2
  3. cross44
    cross44 Guest
    Help with HDMI Control

    TV's can auto detect if a port stops being used and shut down, my TV i have will shut itself down if i have a pc connected to it and i shut the pc down. This might be on your tv, look for settings about connections and shutting down.

    Xbox doesn't turn your tv off like that, when it turns the system on for instance it does it with kinnect doing a spectrum spread that is basically bombarding the room so it hits the tv.
     
    cross44, Feb 16, 2014
    #3
  4. Xtr2me8ru6e Win User

    Black screen

    try to shut down all the electric activities from your xbox, unplug your hdmi cable from your tv and the most important thing of all, shut down your tv also (only standby, don't shut it completely off). Then turn on your tv after 5min, put in your hdmi cable
    and put in your electric wire for your xbox and start it up.

    hope it helps, let me know.
  5. AndyMort Win User

    Xbox shuts down when starting a game

    Thanks. The only one of those steps I havent tried is

    Solution 3: Change the console settings so it doesn’t turn off automatically

    but that doesn't make sense as none of the settings there allow you to set anything so that it doesn't turn off automatically, rather it lets you restart or do a full shutdown. Its getting a full shutdown already when the problem occurs.
  6. Allebas Win User

    Xbox shuts down when starting a game

    Hi AndyMort,

    Do you hear any noise from your Xbox before it shuts off? If not, it might be the power supply. When I had this issue that was the cause of the problem. However, I was able to test this theory by using a different power supply. Also, is this happening
    with all games or just one?
  7. DerVaddi Win User

    Xbox shutting down when starting a game

  8. AndyMort Win User

    Xbox shuts down when starting a game

    Hi ,

    Do you hear any noise from your Xbox before it shuts off? If not, it might be the power supply. When I had this issue that was the cause of the problem. However, I was able to test this theory by using a different power supply. Also, is this happening
    with all games or just one?
    Thanks. It happens with all games. I don't hear any noise when it happens. It just turns off and goes quiet. The xbox one x is an internal power supply.
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XBox One shuts down when starting Live TV

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