Xbox one shuts down when updating and won’t restart

Discus and support Xbox one shuts down when updating and won’t restart in XBoX on Consoles to solve the problem; So whenever my Xbox one does a system update it wont restart. All I get when I press the power button is half of the startup sound then nothing. I can... Discussion in 'XBoX on Consoles' started by AchilliesXXII, Aug 2, 2019.

  1. Xbox one shuts down when updating and won’t restart


    So whenever my Xbox one does a system update it wont restart. All I get when I press the power button is half of the startup sound then nothing. I can get it to start by unplugging everything, external hard drive, hdmi out, and power cable, then plugging
    just the power cable back in. I still end up getting the half start up sound a few times before it finally kicks on. What is the deal? It only does this on a full restart never any other time and I don’t get an error code. Can anyone help me?

    :)
     
    AchilliesXXII, Aug 2, 2019
    #1
  2. XBF Leo G Win User

    Xbox one shuts down when updating and won’t restart

    Hello AchilliesXXII,

    Thank you for posting on the Xbox forums. We understand that your console will not shut down and start up when you console updates. It is possible that the system update did not apply itself properly and may be affecting the console negatively. We recommend
    completing a
    soft factory reset
    . The soft factory reset will keep all games and applications installed, but it will remove all profiles from the console. Therefore, the email address and password of those accounts must be known before this step is taken. This will give
    your console the opportunity to download the system update and apply it properly. If you are unable to access your settings for the soft factory reset, we will provide steps on how to access the Xbox Startup Troubleshooter. You can choose to reset the console
    from this menu. Be sure to let us know the results!

    How to access the Xbox Startup Troubleshooter:

    1. Power off your console, and then unplug the power cord to ensure that the console is completely powered off.
    2. Wait 30 seconds, then plug the power cord back in.
    3. Press and hold the BIND button (located on the left side of the console) and the
      EJECT button (located on the front of the console), and then press the
      Xbox button on the console.
      Note The Xbox One S All-Digital Edition does not have an
      EJECT
      button. You can bring up the Xbox Startup Troubleshooter on this console by holding only the
      BIND button (steps 3 & 4) and then pressing the Xbox button .
    4. Continue holding the BIND and EJECT buttons for 10-15 seconds.
    5. Listen for two “power-up” tones a couple of seconds apart. You can release the
      BIND and EJECT buttons after the second power-up tone.
    6. The console should power up and take you directly to the Xbox Startup Troubleshooter.
  3. Ricardo Cintra Win User

    Xbox one shuts down when updating and won’t restart

    Try make the Hard Reset By push the Console Buton over 10 seconds and then take of the Energy cable from 5 minutes, then try again

    If the problem persist maybe you need call the support
  4. XBF Brad A Win User

    Xbox one shuts down when updating and won’t restart

    Hi Achillies,

    Thanks for the update. We recommend to try a
    offline update
    . If this doesn't work then you will need to have the console serviced. You can set one up and check warranty status at

    device support
    .

    Thanks,

    Brad
  5. AchilliesXXII Win User

    Xbox one shuts down when updating and won’t restart

    Thank you for the advice however this did not fix my problem. A little further information this has been happening for at least a half a year. I am always appear to be able to finish the updates when they happen. Any other ideas?
  6. DEATHPOKE Win User

    xbox one green screen freeze, factory reset and still not working.

    just restarted, tried to update one of the many updates that I cannot get to work. System crashed and shut down -__-
Thema:

Xbox one shuts down when updating and won’t restart

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