Xbox One Stereo Headset Sound Issues

Discus and support Xbox One Stereo Headset Sound Issues in XBoX on Consoles to solve the problem; Hi - I just bought the Xbox One Stereo Headset (this one: Stereo Headset | Xbox) and I'm having some weird sound issues. Everything worked fine at... Discussion in 'XBoX on Consoles' started by VA1N, Aug 23, 2014.

  1. VA1N
    VA1N Guest

    Xbox One Stereo Headset Sound Issues


    Hi -

    I just bought the Xbox One Stereo Headset (this one: Stereo Headset | Xbox)
    and I'm having some weird sound issues.

    Everything worked fine at first and the setup and download of the patch went flawlessly. I'm playing Diablo with the headset on and the sound keeps flickering. It's not all the time, but enough that it's jarring and making me notice. It's almost like
    the sound you hear when you play with the jack and twirl it. It's like a static sound for a split second and other times it's just sound stuttering.

    I've tried resetting the console, turning it off and unplugging everything for a couple minutes, playing without headset to see if it was the game (it wasn't, happened with live tv too via headset). Not sure what else to do.

    Is this a known issue or is there any fix to the sound issue? Just wanted to see if maybe there was something easy to do in order to fix this.

    Thanks.

    Scott

    :)
     
  2. Can I use a Xbox one sterio headset with a DVI converter?

    Just tested this and it will work.

    Xbox One connected to a monitor using an HDMI Cable. Set the Display settings to DVI. Meaning no audio is being transferred over the cable. Attached Headset Audio adapter to an updated xbox one controller and plugged in the Xbox One Stereo headset to the
    adapter, got Stereo sound on the headset without any issues.
     
    Racy-AB860FF1-3228-462A-9CD1-38213B1EF7B1, Aug 23, 2014
    #2
  3. Television Audio Through Xbox One Headset

    If you are talking about the Chat headset, that comes with Xbox One, then No. If you are talking about Stereo Headset, with an Stereo Headset Adapter. then Yes. Using the Stereo Headset Adapter give to both Chat and Game sound to the headset. If you TV,
    is connected to the Xbox, your TV sound, will go to the headset.
     
    RobertSchweitzer, Aug 23, 2014
    #3
  4. Xbox One Stereo Headset Sound Issues

    Hey there VA1N!

    Sorry to hear about the headset sound issues. I recommend trying a few troubleshooting steps to see if we can get this issue sorted.

    Please give the following steps a shot:



    • Make sure your Headset Adapter is firmly plugged into your controller and that your Stereo Headset's 3.5mm cable is securely plugged into the Headset Adapter.
    • Make sure that your controller has fresh batteries.

    • If possible try to use your headset in a different controller to see if the issue occurs.
    • You can also try using your headset with a different device, such as a laptop.
    Give the listed step a try and let us know how it goes. You can find out a few additional steps on our Xbox One Stereo Headset Troubleshooting page.
     
    Mister Quimby, Aug 24, 2014
    #4
  5. RobertSchweitzer Win User

    Television Audio Through Xbox One Headset

    If you are talking about the Chat headset, that comes with Xbox One, then No. If you are talking about Stereo Headset, with an Stereo Headset Adapter. then Yes. Using the Stereo Headset Adapter give to both Chat and Game sound to the headset. If you TV,
    is connected to the Xbox, your TV sound, will go to the headset.
  6. Racy-AB860FF1-3228-4 Win User

    Can I use a Xbox one sterio headset with a DVI converter?

    Just tested this and it will work.

    Xbox One connected to a monitor using an HDMI Cable. Set the Display settings to DVI. Meaning no audio is being transferred over the cable. Attached Headset Audio adapter to an updated xbox one controller and plugged in the Xbox One Stereo headset to the
    adapter, got Stereo sound on the headset without any issues.
  7. Captain Ordo Win User

    Xbox One Headset Adapter Problems

    I have a turtle beach px21 headset and purchased the xbox one headset adapter. The stereo sound is coming through really well, but the mic isn't working with it. Is this a known issue or is my headset mic not compatible with the xbox one?
  8. NewBlacksmurf Win User

    Can I use a Xbox one sterio headset with a DVI converter?

    Yes, this product
    www.xbox.com/.../stereo-headset


    will produce sound from the xbox one controller to the xbox one stereo adapter which the headphones will allow you to plug the XBox Headphones in and hear sound and chat with the mic.

    watch the video in the link above. At the end it shows the adapter, and the cord on the headphones that you would plug in.
  9. NewBlacksmurf Win User

    Surround sound headset issues..

    Hey, I see your frustrated...what exact make and model of headsets are we talking about?

    -The only issue right now is form time to time the controller may freeze which stops or messes up sound if you're using the Xbox one stereo adapter. If you're not (I have a headset that plugs in via USB to the Xbox One - AfterGlow) there are no other issues.
    That statement is assuming you've set things up correctly and are not using modded adapters, etc.

    *Regarding your concern about sound to/from the TV and headset go here first:
    support.xbox.com/.../connect-console-to-home-theater


    if your talking about digital surround sound start here:

    support.xbox.com/.../digital-sound-not-working

    The stereo Headset is pretty straight forward (see below)

    support.xbox.com/.../stereo-headset-adapter
Thema:

Xbox One Stereo Headset Sound Issues

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