Xbox one troubleshooting

Discus and support Xbox one troubleshooting in XBoX on Consoles to solve the problem; My xbox one well sometimes instead of turning on, will just bring up a troubleshooting page were to get it on I have to completely unplug it. Then... Discussion in 'XBoX on Consoles' started by tylermillsopp14, Sep 22, 2019.

  1. Xbox one troubleshooting


    My xbox one well sometimes instead of turning on, will just bring up a troubleshooting page were to get it on I have to completely unplug it. Then sometimes instead of the troubleshooting page it will completely reset itself back to factory settings. This
    has happened a few times, is there any way to stop this from happening?

    :)
     
    tylermillsopp14, Sep 22, 2019
    #1
  2. Mister Beep Win User

    troubleshooting Xbox one

    Hey there,

    Do these issues persist after a power cycle? To do this, press and hold the power button on the Xbox One until your console fully powers down. If the issue continues, try a

    Factory Restore on your Xbox One
    console by selecting 'Reset and keep my games & apps'.

    Hope this helps!
  3. WPAK Win User

    Xbox One Troubleshoot

    Hi there,

    since a factory reset or updating via usb doesn't seem to fix the issue the only option that remains is to have the console be repaired

    See this link for the steps on how to do that:
    https://support.xbox.com/my-account/warranty-and-service/getting-your-product-serviced


    If you want to be really sure, you can contact Xbox Support via Phone or Microsoft Support Chat at
    http://support.xbox.com/contact-us to check if they have any other advise (I assume they will advise the same) and they will also be able to help you set up a repair request if
    needed.

    Let us know the results
  4. gds1972 Win User

    Troubleshooting, Xbox One

  5. XBF Crystal P Win User

    Xbox one troubleshooting

    Hi there Tyler,

    Thanks for reaching out here in Xbox Forums. I understand there is an issue with the Xbox One console starting up on the troubleshooting screen. If the console has been factory reset and it continues to loop, we recommend to visit the
    Device service and Repair
    site or contact Customer Support for further assistance. This sounds like there may something wrong with
    the hardware in the Xbox One.

    Give this a try and let us know the results.
  6. AngelObullets Win User

    Xbox One troubleshoot

Thema:

Xbox one troubleshooting

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