Xbox One, Turns off at random

Discus and support Xbox One, Turns off at random in XBoX on Consoles to solve the problem; Hello I have had my Xbox one since 2015 and recently it has been turning off at random I first I thought it was a heat issue (after 5 mins on a... Discussion in 'XBoX on Consoles' started by DaSquidGaming, Nov 26, 2020.

  1. Xbox One, Turns off at random


    Hello

    I have had my Xbox one since 2015 and recently it has been turning off at random

    I first I thought it was a heat issue (after 5 mins on a total screen of a game my Xbox is extremely hot) my Xbox would turn off after 5 mins on the home screen and after 6 hours of playing a game

    I'm thinking its because its getting old so can I please get some help

    TY <3

    :)
     
    DaSquidGaming, Nov 26, 2020
    #1
  2. The L0GANATOR Win User

    Xbox Turns on and Off At Random

    This issue is unusual never heard of it, you might try and contact XBOX support at 1-800-4my-xbox
  3. ElPandaXpress Win User

    Xbox Turns on and Off At Random

    This happens to allot of the other versions of Xbox360. I have your problem. All I do is check the back heater every once in a while. If it gets to hot I would turn it off for about 5 minutes then turn it back on. Or get the extra fan at GameStop or any
    place that sells Xbox360s.

    -xXweirddudexX
  4. XkomX Win User

    Xbox Turns on and Off At Random

    It could very well be an issue with your powerbutton stuck in place however I wouldn't poke and prod it as any tampering of the system will void it for warranty =/

    I would check it though, possibly pop off the face plate and take a look and try playing without using the faceplate. If the button seems to be stuck in then you found the issue ^^ lol
  5. XkomX Win User

    Xbox Turns on and Off At Random

    Wow, that is a very odd issue. I've never heard of nor had this issue my self but it sounds like a hardware issue.

    In your post I can see you've checked the cabling and stated that it was all done properly, so the only thing left to assume is possibly a hardware issue.

    Could you check the faceplate? It may possibly be on wrong and pushing up against the power button as you play causing it to turn off. If this is not the case then I would suggest calling the support line at 1-800-4-myxbox and ask to talk to a hardware representative.
    If your console is still under warranty then you have nothing to worry about! However if you just ran out of warranty and the console has to be repaired you will have to pay a small fee but it's worth getting your Xbox back! lol
  6. ElPandaXpress Win User

    Xbox Turns on and Off At Random

    Okay. Your welcome. Thank you for using the Xbox.com's Support Forum. Please come back soon!!

    - xXweirddudexX
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Xbox One, Turns off at random

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