Xbox one will not let me add my account back

Discus and support Xbox one will not let me add my account back in XBoX on Consoles to solve the problem; Hi the other day i was having issues logging into my xbox account so my solution was just to remove the account and add it back BUT now when i try to... Discussion in 'XBoX on Consoles' started by SethMangum, Feb 12, 2019.

  1. SethMangum
    SethMangum Guest

    Xbox one will not let me add my account back


    Hi the other day i was having issues logging into my xbox account so my solution was just to remove the account and add it back BUT now when i try to add it back it won't let me. What happens is when i click "+ Add new" a loading screen pops up for about
    a second and then goes away, comes back for about 5 seconds and then just goes away and puts me back where i was. I don't get an error code or anything so i can't identify the issue. This has happened ever since the server issues that xbox experienced a few
    days back. YES I HAVE REBOOTED IT PLENTY OF TIMES. i might also add that i had purchased an xbox live membership the night before this happened.

    :)
     
    SethMangum, Feb 12, 2019
    #1
  2. SethSontag Win User

    Xbox one will not let me add my account back

    Yeah, this solved my issue. It gave me an option to reset without losing my data. Thank you both.
  3. SamanthaVictoria Win User

    Xbox one will not let me add my account back

    Hello,

    First try a reset, by pressing and holding the Xbox button on the front of the console, once the console has completely powered down, unplug the power cord and wait a few moments before turning it back on.

    If that did not solve the problem, make sure that your console is connected to the internet, and check for updates. Sometimes its possible for a console to misbehave when an update is due.

    1. Make sure your console is connected to the Internet, then double-tap the Xbox  button to open the guide and choose Settings  > All
      settings.

    2. Select System > Console info & updates> Update console.

    3. If there's no update available, you're up to date.
  4. gds1972 Win User

    Xbox one will not let me add my account back

  5. SethSontag Win User

    Xbox one will not let me add my account back

    Wont a factory reset make me lose all of my saved games. data etc? Thats the last thing i want to do if so.
  6. XBF Lance J Win User

    Xbox one will not let me add my account back

    Hey Seth,

    Thank you for reaching out. If you haven't done so already, I'd like for you to attempt a

    factory reset on your console
    by doing the following:

    1. Press the Xbox button
      to open the guide.
    2. Select Settings.
    3. Select All Settings.
    4. Select System.
    5. Select Console info & updates.
    6. Select Reset console.
    Make sure you select the option which allows you to keep your games and apps so you won't have to download them again. Hope this helps! :D
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Xbox one will not let me add my account back

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