Xbox one X Audio/Video Sync issue on Samsung UE55NU7400

Discus and support Xbox one X Audio/Video Sync issue on Samsung UE55NU7400 in XBoX on Consoles to solve the problem; Hi all. Sorry to ask a similar question to others but mine is a little different and I'm yet to find an answer. Like it says I have an Xbox one X... Discussion in 'XBoX on Consoles' started by Hollywood F, Mar 11, 2019.

  1. Hollywood F
    Hollywood F Guest

    Xbox one X Audio/Video Sync issue on Samsung UE55NU7400


    Hi all.

    Sorry to ask a similar question to others but mine is a little different and I'm yet to find an answer.

    Like it says I have an Xbox one X Scorpio going into my Samsung UE55NU7400 via HDMI. Both the audio and video are via HDMI (There are no sound bars or surround sound etc...).

    I'm getting a very slight audio video sync and I've been trying to fix it. The audio appears to be a fraction behind the video. Has anyone else had this issue and been able to fix it?

    The reason I ask is most people having the issue are using external audio systems like sound bars or home theatres. I'm just going direct in via this https://www.game.co.uk/en/gameware-hdmi-2-0-4k-cable-2387966 HDMI. Some people I've seen on forums have
    said they have this issue with going in direct HDMI but there's very few and none I can find with a solution.

    As far as I can tell the apps on the TV are fine. With the Xbox One X I've used Youtube, BluRay player and Netflix. All have this.

    Can anyone help? I'd be happy to check settings and provide info.

    Thanks.

    :)
     
    Hollywood F, Mar 11, 2019
    #1
  2. ngocphi Win User

    Xbox one X Audio/Video Sync issue on Samsung UE55NU7400

    I have a samsung mu5800 4k display I run my xbox thru hdmi port 3 I really should put it on 1

    Anyways are you using a hdmi.2.0. Cord and gold plated?

    Also I have a soundbar and I use the digital optical out from tv ro my samsung sound bar with 300 watt subwoofer

    This way all my devices connected to my tv can use my soundbar or threater system without latency
  3. Hollywood F Win User

    Xbox one X Audio/Video Sync issue on Samsung UE55NU7400

    Hi.

    Thanks for the quick reply.

    I've made those changes and is has helped but there is still a lag there. Only slight but it's still there. Most notable on 4k discs.

    Is there anything else I can try?
  4. XBF Nestor S Win User

    Xbox one X Audio/Video Sync issue on Samsung UE55NU7400

    Hey F thanks for taking the time to bring this issue to us.

    We apologize for the inconvenience this has caused but rest assured we are here to help, first things first, lets
    start with the basics, we suggest clearing out the consoles caches since when they get full might cause this type of errors.

    How to clear Game Cache on the Xbox One:

    Settings

    System

    Storage

    Clear Local Saved Games

    Yes and Restart




    To clear the Network Card Cache (alternate MAC address)

    Settings

    Network

    Network Settings

    Advanced settings

    Alternate MAC Address

    Clear and restart

    IF THE CONSOLE IS CONNECTED TO THE INTERNETno
    progress or purchase data will be lost, what we accomplish by doing these steps would be to resync the profile to the cloud getting rid of any corruption as a byproduct.
  5. Hollywood F Win User

    Xbox one X Audio/Video Sync issue on Samsung UE55NU7400

    Hi Ngocphi.

    Thanks for the reply.

    I'm using what I think is 2.0 cable. See my first post as I put a link to it, has the same spec as 2.0 just doesn't say it on the box. It's not gold plated but I believe the only benefit of the gold is less oxidation over time, though I don't know myself
    of any other benefits of gold over regular. Since this is brand new then it shouldn't be an issue for oxidation.

    I'm not using a soundbar, it's direct into the TV. I was in input 3 to begin with but I've moved to input 1.

    I take it you run optical out from your xbox to the TV, then optical out to your soundbar? Also what model of xbox one do you have and what model is the Samsung soundbar?

    Is there any issue running other devices as HDMI into your TV but optical out?

    Thanks, G.
  6. XBF George L Win User

    Xbox one X Audio/Video Sync issue on Samsung UE55NU7400

    Hello!

    Thanks for reaching out to us here on the forums with this situation. I understand you're having issues with a slight delay between videos display and the audio in all your streaming apps. Have you tried the console out on another monitor or TV just to check
    if it does the same thing? I would recommend trying a Soft Factory Reset:
    How to reset your console to factory defaults on Xbox One
    . (make sure you select the "Keep My Games & Apps" option at least at first)

    Give it a try and let us know with a reply how it goes.

    Note: You will need your Microsoft Account Emails and Passwords to recover any accounts after any reset.
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Xbox one X Audio/Video Sync issue on Samsung UE55NU7400

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