Xbox One X: Can't use Dolby Atmos for Home Theater while headset base station is connected...

Discus and support Xbox One X: Can't use Dolby Atmos for Home Theater while headset base station is connected... in XboX Insiders to solve the problem; (copied directly from my Microsoft forum discussion, where they were stumped and ultimately recommended that I post it over here) Issue description:... Discussion in 'XboX Insiders' started by /u/lukezra, Sep 25, 2019.

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    /u/lukezra Guest

    Xbox One X: Can't use Dolby Atmos for Home Theater while headset base station is connected...


    (copied directly from my Microsoft forum discussion, where they were stumped and ultimately recommended that I post it over here)

    Issue description: when I attempt to enable Dolby Atmos for Home Theater on my Xbox One X while I have a headset base station plugged into the optical audio port (TB Elite 800X or Astro A50, for instance) I receive an error telling me "Atmos is only supported over HDMI. Try unplugging your headset". But the headset is turned off, so there is no need to send audio via optical. Nevertheless, the only way to enable Atmos for HT is to unplug the base station....but then how do I charge the headset?

    I personally reported this issue through the reporting feature on the Xbox One about 18 months ago. I traded a couple emails with a support rep, but then he ghosted me and stopped replying to my increasingly annoyed email reminders....until I just stopped trying.

    So here we are a year and a half later, after multiple dashboard updates....and it is STILL not possible to use Dolby Atmos for Home Theater with a headset base station plugged in. THIS IS A BIG DEAL. You cannot expect users to unplug their headset base station every time they want to enable Dolby Atmos for HT. How do you charge the headset in this scenario? The solution seems simple to me...if the headset is powered off Dolby Atmos for HT should be available. It should not matter that the base station is plugged in, as long as the headset is powered off (therefore optical audio is turned off). Right??

    Microsoft promotes both the Astro A50 and the Turtle Beach Elite 800X headsets as expressly compatible and fully wireless with the Xbox One. They're even green and use the Xbox logo on their packaging. Both of these headsets retail for $250-$300 (I know because I have bought both of them hoping to resolve this issue). Yet neither of them can stay connected to my Xbox if I want to use Atmos (which I use 24/7....I never turn it off). So both pairs are collecting dust next to my Xbox while I cross my fingers that this seemingly simple issue is resolved soon.

    Anyone else experiencing this? Any suggestions? I'm all ears....

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    /u/lukezra, Sep 25, 2019
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Xbox One X: Can't use Dolby Atmos for Home Theater while headset base station is connected...

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