Xbox One X Captures not playing on Mac OSX

Discus and support Xbox One X Captures not playing on Mac OSX in XBoX Games and Apps to solve the problem; I have been having quite a hard time lately with my Captures from my Xbox One X. I capture a 30 second clip in 4K, then upload it to my OneDrive and... Discussion in 'XBoX Games and Apps' started by Nine7One1, Mar 15, 2019.

  1. Nine7One1
    Nine7One1 Guest

    Xbox One X Captures not playing on Mac OSX


    I have been having quite a hard time lately with my Captures from my Xbox One X.

    I capture a 30 second clip in 4K, then upload it to my OneDrive and upon downloading it to my Mac (OS 10.14.3) via OneDrive desktop app, the mp4 file does not play in QuickTime or Final Cut.

    If I choose to open it in VLC, the clip works fine. They also play fine if I save from OneDrive app on iOS, but if I choose to AirDrop the clip to my Mac, it still does not work. I believe it has something to do with the way the mp4 'container' file is written
    as other .mp4 files have no issue. Has anyone else experienced this issue?

    I ideally would like to be able to drag the captures right into Final Cut for editing rather than having to transcode them and possibly lose a bit of quality in doing so.

    Thanks!

    :)
     
    Nine7One1, Mar 15, 2019
    #1
  2. choppyseize Win User

    Xbox One X Captures not playing on Mac OSX

    I had this issue for a while. I never really resolved it though. I just started running Windows via Bootcamp and started using all my Microsoft files on that side. Not exactly a simple fix but it definitely keeps things neat and tidy.
  3. XBF Javier R Win User

    Xbox One X Captures not playing on Mac OSX

    Hello DLUX,

    The two software mentioned that are experiencing an issue in regards to video playback may be experiencing these problems due to an incompatibility in software.

    Being that the clips work fine using VLC, the root cause would more than likely be the apps themselves, to which it is recommended to reach out to
    Apple Support in an attempt to discuss this incompatibility.

    Try reaching out to their support and feel free to let us know how this goes.

    Best wishes!
  4. Nine7One1 Win User

    Xbox One X Captures not playing on Mac OSX

    Looks like it's something to do with QuickTime (and Final Cut) not supporting H.265 mp4 files.

    This use to work perfectly to where all I would need to do is push to OneDrive and it would be on my computer playing fine and all of the sudden stopped working upon either an update with Xbox and/or my Mac so I am just trying to figure out what the deal
    is.
  5. Mister Urkel Win User

    Smartglass on OSx Mac

    Hey xX VELENO86 Xx,



    Unfortunately Xbox.com is not updating with any Xbox One activity. I am unsure when the site will start to reflect that but you are welcome to post in the

    feedback forums
    so they can read your suggestions.
  6. DangerousBard Win User

    Smartglass on OSx Mac

Thema:

Xbox One X Captures not playing on Mac OSX

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