XBox One X crashes/loses video signal upon launch of Netflix app

Discus and support XBox One X crashes/loses video signal upon launch of Netflix app in XBoX Games and Apps to solve the problem; A few months ago my Xbox One X started having an issue launching the Netflix app. Upon launch is brings up the Netflix name screen, then goes black... Discussion in 'XBoX Games and Apps' started by mdblackadder, Jun 10, 2019.

  1. mdblackadder
    mdblackadder Guest

    XBox One X crashes/loses video signal upon launch of Netflix app


    A few months ago my Xbox One X started having an issue launching the Netflix app. Upon launch is brings up the Netflix name screen, then goes black then my tv loses signal from the Xbox. I have to power cycle the xbox to get it back. I have tried uninstalling,
    powering off the xbox for a few minutes, powering on and reinstalling the Netflix app with no effect. I will say that the Netflix app never asks me to log in so either it crashes everything before it gets that far or something is cached. I have not tried a
    full console reset because I don't want to lose my saved games. Is there anything else I can do to troubleshoot this issue? No other apps or games have any issue but this is my main entertainment console so I am paying for service I cannot use...

    :)
     
    mdblackadder, Jun 10, 2019
    #1
  2. StaticCHAOSM1 Win User

    XBox One X crashes/loses video signal upon launch of Netflix app

    Good evening,

    Please reset, should help you

    thanks
  3. XBF Diego M Win User

    XBox One X crashes/loses video signal upon launch of Netflix app

    Hey
    mdblackadder
    ,

    Thank you for letting us know that the issue has been fixed. Glad to hear everything is back to normal. We'll be locking the thread as the issue has been resolved. If you ever require any help with any other issues please feel free to come back
    to the Xbox Forums for further assistance. For those reading this thread and if the troubleshooting steps listed above didn't help resolve the issue, please feel free to create a new thread asking for assistance.

    Thank you again and have a great day!
  4. XBF Felixx P Win User

    XBox One X crashes/loses video signal upon launch of Netflix app

    Hey
    mdblackadder
    ,

    Thank you for reaching out to Xbox forums support. If you haven't already done so, go ahead and try performing a Soft console Factory
    reset
    on your console by doing the following:

    1. Press the Xbox button to open the guide.
    2. Select Settings.
    3. Select All Settings.
    4. Select System.
    5. Select Console info & updates.
    6. Select Reset console. [DO NOT KEEP MY GAMES AND APPS]
    Make sure you have both your email and password on hand as you will be asked to sign back in. There is an option to delete everything, go with that option. You'll need to reinstall your apps and games. You will not lose your saved games. This should help
    your issue with Netflix. Let us know!

    Good luck!

    Felix

    Xbox forums support
  5. mdblackadder Win User

    XBox One X crashes/loses video signal upon launch of Netflix app

    So you want me to choose "Reset and remove everything"? That does not delete my saved games?? If this is the only option then I'll suck it up but I want to be prepared to lose all my game progress. If I can keep just that I would be much happier.

    • Reset and remove everything. This option resets the console to factory settings. All user data, including accounts,
      saved games, settings, home Xbox associations, and all games and apps will be deleted. You should use this option when selling or gifting the console to someone else. You should only use this option as a last resort in some troubleshooting
      cases.
  6. FreakRoach Win User

    XBox One X crashes/loses video signal upon launch of Netflix app

    I'm afraid but looks like you might have to reset your console to factory defaults and then try again.
Thema:

XBox One X crashes/loses video signal upon launch of Netflix app

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