Xbox one X crashing then turning itself off middle of games, updates and downloads

Discus and support Xbox one X crashing then turning itself off middle of games, updates and downloads in XBoX on Consoles to solve the problem; Hi, got a brand new Xbox one X around 3 weeks ago from day 1 its been turning itself off when im playing games, on the store or even... Discussion in 'XBoX on Consoles' started by Hamst3rK1ng, Dec 21, 2018.

  1. Hamst3rK1ng
    Hamst3rK1ng Guest

    Xbox one X crashing then turning itself off middle of games, updates and downloads


    Hi, got a brand new Xbox one X around 3 weeks ago from day 1 its been turning itself off when im playing games, on the store or even downloading/updating games. Its like a crash sound then turns itself off (full power off with all start screens appearing
    when turned back on) its plugged into the wall, well ventilated. It cant be getting hot as sometimes it turns off after 5 mins of being on. Ive also turned off the auto power down feature, no luck. Happened with RDR2, BO4. Literally so sick of this now spent
    over £500 for something i cant enjoy.

    :)
     
    Hamst3rK1ng, Dec 21, 2018
    #1
  2. XBF Chris J Win User

    Xbox one X crashing then turning itself off middle of games, updates and downloads

    Hey HamsterKing,

    Again, thank you for keeping us updated. With everything that has been said, I believe a repair is in order. Before setting up a repair I would only ask that you test out your console plugged into a different wall outlet. Preferably in a different room.

    If your console still turns off, then register your device and set up a repair using the steps on this link :

    Submit a service order request


    Hope this helps!
  3. Hamst3rK1ng Win User

    Xbox one X crashing then turning itself off middle of games, updates and downloads

    Hi, thanks for the quick reply. Xbox insider program - no i will look into thay.

    Power mode is instant on is this right?

    i will try a power cycle now and update you after some test runs!
  4. XBF Chris J Win User

    Xbox one X crashing then turning itself off middle of games, updates and downloads

    Hey Hamster,

    Awesome! Exchanging your console would be the best option for you. If for some reason you have troubles at the retailer, remember you can get an exchange at a
    Microsoft store if you live nearby one
    . However, this should be considered only if the retailer cannot help you. Most likely the exchange from the Microsoft store would be a refurbished console.

    Thanks for being a part of the Xbox community!
  5. Hamst3rK1ng Win User

    Xbox one X crashing then turning itself off middle of games, updates and downloads

    Hi, ive only had the product for 11 days (ordered on the 1st december so lets call it 19 days of actual ownership) im unhappy to send this for repair so i will contact the retailer for an exchange or full refund as per my consumer rights. Thank you for
    your help, we did try a different socket initially but this also didnt work!
  6. dpc2429 Win User

    Xbox one X crashing then turning itself off middle of games, updates and downloads

    I'm having same issue. Sometimes it powers off during startup, other times it can be after playing for 30 minutes or so. Bought new power supply, tried other outlet, reset the console....still continues to shut off.
Thema:

Xbox one X crashing then turning itself off middle of games, updates and downloads

Loading...
  1. Xbox one X crashing then turning itself off middle of games, updates and downloads - Similar Threads - crashing turning itself

  2. resident evil 0 crashing and turning off console

    in XBoX on Consoles
    resident evil 0 crashing and turning off console: hello guys and gals, I'm having an issue with resident evil 0 and by now I know that I'm definitely not the only one experiencing this ; at a certain point (cutscene (about 30 minutes into the...
  3. the game Observer crashes and turns off console.

    in XBoX Games and Apps
    the game Observer crashes and turns off console.: Split from this thread. Same problem here. e287094c-70ea-4669-95e5-a53dce756f6b
  4. Brand new XBox One X, crashes on ALL GAMES, time to turn it in for warranty swap?

    in XBoX Games and Apps
    Brand new XBox One X, crashes on ALL GAMES, time to turn it in for warranty swap?: Hello, I have this brand new XBox One X. Launching any games will get the initial introduction, but as soon as any attempts to play it the XBox will CRASH and turned off. Games tried to play...
  5. Xbox One S turning off after crashing

    in XBoX on Consoles
    Xbox One S turning off after crashing: My Xbox One S seems to have another problem, as the title reads it’s crashing and turning off. This has happened twice this week and its beginning to get very annoying as I already made another...
  6. Xbox One no longer signs in, crashes on every game, and will not turn off after power surge.

    in XBoX on Consoles
    Xbox One no longer signs in, crashes on every game, and will not turn off after power surge.: About a week ago there was a power surge during a bad storm, the power never actually went off, it just made all the lights get really bright then dim, then went back to normal. In that time it...
  7. Updates and crashes then won't turn on

    in XBoX on Consoles
    Updates and crashes then won't turn on: So it was asking me to update the Xbox 360 so i did then it crashed while downloading so I turned it off went to turn it back on again and it's completely not coming on Still getting power...
  8. Xbox One will randomly crash or turn off during a game.

    in XBoX on Consoles
    Xbox One will randomly crash or turn off during a game.: Okay, so almost a year ago I made a similar post but got no response so i'm here again because it has gotten worse. As the title says, my Xbox one crashes while I play. A year ago it wouod only...
  9. Xbox one crashing/Turning itself off during games.

    in XBoX on Consoles
    Xbox one crashing/Turning itself off during games.: Since yesterday i cannot play black ops 3 (Zombies or multiplayer) for more than 2-10 minutes without my xbox completely turning itself off. And no this isn't an issue with the sensor i've seen...
  10. Crashing to home screen issue + xbox one twice now turning on by itself

    in XBoX on Consoles
    Crashing to home screen issue + xbox one twice now turning on by itself: For the first time tonight I was playing bf4 and it suddenly crashed for no reason and then returned me to the home screen. Without rebooting I just started the game back up and for now it seems...

Users found this page by searching for:

  1. xbox game crashes in middle