Xbox One X EU Extended Warranty?

Discus and support Xbox One X EU Extended Warranty? in XBoX on Consoles to solve the problem; I did read a similar thread but it didnt really answer my question. I purchased the Xbox One Scorpio in November 2017 in the UK from an online... Discussion in 'XBoX on Consoles' started by Stugod2k, Nov 8, 2019.

  1. Stugod2k
    Stugod2k Guest

    Xbox One X EU Extended Warranty?


    I did read a similar thread but it didnt really answer my question. I purchased the Xbox One Scorpio in November 2017 in the UK from an online retailer.

    It died today with some kind of update error E105 then E102 then E101. Tried all the recommended fixes including the offline update by USB. No joy. I'm assuming an issue with the HDD. It just power cycles constantly to "Something went wrong"

    I entered my serial number and Microsoft shows only a 1 year warranty period (expired) and that it will cost £239 to replace the unit.. Which I feel is excessive for a £400 console.

    Am I covered by an extended warranty under EU regulations? And does MS always charge a standard £239 without even diagnosing the fault?

    Thanks in advance for your help.

    :)
     
    Stugod2k, Nov 8, 2019
    #1
  2. G v zauBerBerg Win User

    Xbox One X EU Extended Warranty?

    Hi Stugod2k,

    sorry to hear. And yes you are right as a EU member your console has got a 2 year warranty periode.
    And until the spring, there was actually no problem with the warranty periods displayed under
    https://account.microsoft.com/devices/. But sometime after some design Change of the webside,
    we were shown the wrong periods!!!!

    And I think if your check your device you will be also redirected to the US Servers. I have tested this with my ONE X which should be also still in a warranty periode and I also
    redirected on the us Server and they say NO WARRANTY (and my was bought december 2018!!!)!!!
    Hopefully this are only network problems and they will fix it.

    But you have to reach the support by phone (like XBF Brad A wrote) or you force your dealer to argue with MS.

    Hope this helps and please keep us informed
  3. Koods Win User

    Xbox One X EU Extended Warranty?

    As the console is over 12 months old it would be the case I believe that you had to prove an inherrent fault at time of purchase - something that in your case would be incredibly difficult to do so. As for charging outwith warranty, yes that's bog standard
    as in essence it's to cover the cost of a replacement refurbished machine, generally the situation would be you'd send it back and they'd just send out another machine from inventory.
  4. XBF Brad A Win User

    Xbox One X EU Extended Warranty?

    Hi Stugod,

    Thanks for coming to the forums. The price for the repair is standard no matter what the issue is, or what is wrong with it. As for the EU warranty it would be the retailer you purchased the console from. As this is a region mandated warranty they will be
    able to provide more information. You can request a call from support to go over the EU warranty also.

    When you go to Contact Us,follow these steps to request a call from support:



    • Step 1 ----select Xbox One
    • Step 2 ----select see other options then subscription changes
    • Step 3-----select show contact options

      Step 4 ----select request call from support

    Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

    Thanks,

    Brad
  5. jbremvelame Win User

    Resident Evil 0 Crashing Problem

    Pelo que eu sei esse problema so acontece no xbox one S e no X.

    No Fat nao
  6. ngocphi Win User

    Why is the XBOX ONE X an unrepairable console, what can I do?

    Well typically you dont take a console to the ms store unless you bought the extended warranty

    Are you sure you took it to an ms store ?

    Because they wouldnt do console out of warranty.

    An ms authorized repair center isnt a xbox repair center

    You only contact support for repair not an ms store unless you bought an extended warramty with ms store directly

    Fyi the warranty for an xbox one x is 2 years in eu

    If you took it to an unauthorized repair center then you voided it

    There is only one way to get it repaired and its only thru the website

    An ms store wouldnt "check" a console.
Thema:

Xbox One X EU Extended Warranty?

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