Xbox One X freezes & crashes on some games

Discus and support Xbox One X freezes & crashes on some games in XBoX on Consoles to solve the problem; Hi, i'm facing some freezes with console crashes on some games. Should this be an Hardware Error? My Situation: Games like Gears 5 and Forza Horizon... Discussion in 'XBoX on Consoles' started by BjörnBlank, Oct 18, 2019.

  1. BjörnBlank
    BjörnBlank Guest

    Xbox One X freezes & crashes on some games


    Hi, i'm facing some freezes with console crashes on some games.

    Should this be an Hardware Error?

    My Situation:

    Games like Gears 5 and Forza Horizon 4, Battlefield V, Apex Legends, ... are working very well and smooth in 4k.

    I have problems with Red Dead Redemption 2 (from disk) and Metro Exodus (downloaded from store).

    These games are starting, but on the beginning of the intro sequence (ingame) the games are freezing.

    Then nothing happens and i'm pressing the Xbox Button to go to the homescreen.

    Then the console shuts down itself.

    The console stands free on a large place.

    I've started the console and then i tried to play the games.

    No other apps were started before.

    The temperature of the console is cool - no heat.

    Powermode is set to "energy-saving".

    My tested possible solutions:

    Putting the Xbox One X AC adapter directly to the wall.

    Softreset of the console.

    Deleting local files.

    New installation of these games.

    Shutting down the console and taken it from the energy for 15 minutes to clear caches.

    I've tried installation of these games on internal HDD and external SSD.

    None of these actions had an success.

    Have you an idea whats happen on my console?

    :)
     
    BjörnBlank, Oct 18, 2019
    #1
  2. SpiralOut46and2 Win User

    Metro Exodus not starting, despite being downloaded

    Are you on an Xbox One X, by chance? There were some known issues in Metro Exodus with crashing and freezing on the Xbox One X, sadly. Hopefully these issues will be getting patched very soon.
  3. XBF Felixx P Win User

    Xbox One X freezes & crashes on some games

    Hello BjörnBlank!

    When you reset your console... Did you go with the "keep my games and apps" option or "Delete everything" option?

    If you haven't already done so, I would suggest the "Delete everything" option. That's the most extreme troubleshooting tool that you can attempt before having to have your console serviced / repaired. Let us know!

    Felix

    Xbox forums support
  4. BjörnBlank Win User

    Xbox One X freezes & crashes on some games

    Hi, is this not part of a soft reset for the console? :)

    How should i do this?
  5. BjörnBlank Win User

    Xbox One X freezes & crashes on some games

    Hi, i've selected "keep my games and apps".

    I would try the other option this evening.

    Is it okay to move my games to the external drive, disconnect it and connect it when the Xbox is ready again?
  6. BjörnBlank Win User

    Xbox One X freezes & crashes on some games

    Hello !

    When you reset your console... Did you go with the "keep my games and apps" option or "Delete everything" option?

    If you haven't already done so, I would suggest the "Delete everything" option. That's the most extreme troubleshooting tool that you can attempt before having to have your console serviced / repaired. Let us know!

    Felix

    Xbox forums support
    Hi,

    i've done the reset, but i didn't changed anything.

    Same problem as before.

    best regards
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Xbox One X freezes & crashes on some games

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