Xbox One X recognizes no backwards compatible 360-disc / triggers no download

Discus and support Xbox One X recognizes no backwards compatible 360-disc / triggers no download in XBoX Games and Apps to solve the problem; When I insert a backwards compatible 360 - disc game (Red Dead Redemption, Saints Row) in my Xbox One X no download or anything else is triggered. The... Discussion in 'XBoX Games and Apps' started by MatXX75, Jun 2, 2020.

  1. MatXX75
    MatXX75 Guest

    Xbox One X recognizes no backwards compatible 360-disc / triggers no download


    When I insert a backwards compatible 360 - disc game (Red Dead Redemption, Saints Row) in my Xbox One X no download or anything else is triggered. The disc drive did not even spin up from what I can hear. There are no issues with the drive reading xbox one
    discs.

    I've already tried / checked the following points:

    - Checked that there is enough storage space on internal and external harddisk

    - Checked that I'm logged in with the correct xbox account

    - Downloaded my xbox 360 profile again

    - Reseted the console

    - Perfomed a "power cycle"

    - Cleared all local save games (xbox onoe and 360)

    Any more ideas?

    Thx for your help in advance.

    :)
     
    MatXX75, Jun 2, 2020
    #1
  2. MatXX75 Win User

    Xbox One X recognizes no backwards compatible 360-disc / triggers no download

    Wow, this seems to be the issue! Thank you.

    When I insert a DVD movie the drive did not even spin up and nothing else happens (tested with three different DVDs). When inserting a Blu-ray movie it starts playing immediately.

    So I guess I have to contact Microsoft for a repair. I bought the console in 2018/11 and should still have warranty. Can anyone give me link or hint were I can contact Microsoft regarding a warranty repair? Or do I have to contact the retail store were I
    bought the console?
  3. Obsessive Power Win User

    Xbox One X recognizes no backwards compatible 360-disc / triggers no download

    Hi,

    Sounds like the laser in your console's Blu-ray drive has a hardware issue.

    To test if your Xbox One X has issues reading discs, try playing a DVD movie disc. If can't read DVD movie discs either then your console has a hardware fault.

    Note: It must be a DVD movie disc, not a Blu-ray movie disc.

    There are two lasers in the Blu-ray drive, one for reading Blu-ray discs and one for DVD discs. Xbox One games use Blu-ray and the 360 console used a DVD drive.
  4. MatXX75 Win User

    Xbox One X recognizes no backwards compatible 360-disc / triggers no download

    I did a console reset via the System > System settings > Console info > Reset console > Reset and keep Games & Apps. Is there another way to reset?
    Yes, the other way is the same method you used but choosing to remove everything. It could be that some corrupted data is causing the problem so in keeping all the games and apps you may have kept the original cause.

    Obviously it's a lot of set up and downloading to get it back to original state so consider it a last resort. If you have an external hard drive you could potentially move some games to that to save the downloading again.

    I just checked the 360 discs at a friends xbox one x and both were directly recognized after inserting, the game/disc icon was shown on the dashboard, the download popup opens and the download starts immediately.

    I will do now the complete reset without keeping games & apps and report back...

    Thanks so far.
  5. Reiko_LJ Win User

    Xbox One X recognizes no backwards compatible 360-disc / triggers no download

    I did a console reset via the System > System settings > Console info > Reset console > Reset and keep Games & Apps. Is there another way to reset?
    Yes, the other way is the same method you used but choosing to remove everything. It could be that some corrupted data is causing the problem so in keeping all the games and apps you may have kept the original cause.

    Obviously it's a lot of set up and downloading to get it back to original state so consider it a last resort. If you have an external hard drive you could potentially move some games to that to save the downloading again.
  6. Reiko_LJ Win User

    Xbox One X recognizes no backwards compatible 360-disc / triggers no download

    Do you have access to another Xbox One console to test on that?

    When you say you 'reseted the console', do you mean a full factory reset or just a hard reset?

    Have you had any other issues with the console when connecting to and downloading from the store?
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Xbox One X recognizes no backwards compatible 360-disc / triggers no download

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