XBOX ONE X standard exchange: will I get a new console or a repaired one

Discus and support XBOX ONE X standard exchange: will I get a new console or a repaired one in XBoX on Consoles to solve the problem; So i have a non functioning xbox one x (I have tried everything: osu...) and I want to have it repaired by microsoft. My only option is standard... Discussion in 'XBoX on Consoles' started by KrisztiánPanyik, Mar 3, 2021.

  1. XBOX ONE X standard exchange: will I get a new console or a repaired one


    So i have a non functioning xbox one x (I have tried everything: osu...) and I want to have it repaired by microsoft. My only option is standard exchange. my question is: if I do that will I get an entirely new console, with warranty or will i just get a console which was sent in by someone else and repaired?

    :)
     
    KrisztiánPanyik, Mar 3, 2021
    #1
  2. Bergatron9000 Win User

    XBOX ONE X standard exchange: will I get a new console or a repaired one

    When my one x was having booting issues, I brought it to a Microsoft store. The girl grabbed a brand new one, opened the box, and swapped the consoles. Mailing it in? I have no idea.
  3. oOSeCuRiTyXx Win User

    Noise with Xbox one X

    My original Xbox One X had a faulty fan and made a strange buzzing sound in the back right corner. Following advice from Xbox Support I was told to either exchange the console or send in for repair. I exchanged the console at the retailer and the new one
    is almost silent and I think could even be quieter than the Xbox One. My advice would be to speak to Xbox Support and either exchange with retailer or send in for repair.
  4. Internet Expert Win User

    Xbox 360 S same unit repair

    "Standard exchange" would mean that they're exchanging your console for a different one.

    "Same unit repair" means they are repairing the console you sent in, and they will send you the same console back.

    In the US, I believe the turnaround time (for either case) is around 2-4 weeks.
  5. UpfrontOrb07296 Win User

    Xbox 360 S same unit repair

    "Standard exchange" would mean that they're exchanging your console for a different one.

    "Same unit repair" means they are repairing the console you sent in, and they will send you the same console back.

    In the US, I believe the turnaround time (for either case) is around 2-4 weeks.
    Thank you very much for your answer
  6. Internet Expert Win User

    Xbox one s turns off a few minutes after turning it on

    This points to either an overheating issue, or a power supply failure. (relevant support article)

    If ventilating the console doesn't help, the console will likely need to be exchanged or repaired. Since you only bought it a couple months ago, it should still be covered under the manufacturer's warranty (standard one year). First
    check with the store if they have a return/exchange policy, and see if you can exchange your console for a working one. If this is not possible, then you can try to schedule a repair with Microsoft here: https://devicesupport.microsoft.com
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XBOX ONE X standard exchange: will I get a new console or a repaired one

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