Xbox One X - Store Error Code 0x80131500

Discus and support Xbox One X - Store Error Code 0x80131500 in XBoX Games and Apps to solve the problem; Hi Guys, I have just bought a brand new Xbox One X and set it up. The very first time I pressed the Microsoft Store, it instantly came up with Error... Discussion in 'XBoX Games and Apps' started by RachHarper, May 12, 2019.

  1. RachHarper
    RachHarper Guest

    Xbox One X - Store Error Code 0x80131500


    Hi Guys,

    I have just bought a brand new Xbox One X and set it up.

    The very first time I pressed the Microsoft Store, it instantly came up with Error 0x80131500.

    I checked all my internet connections, everthing was good - Tried again, still the same error.

    I checked all updates for apps and console, everything was up to date - Tried again, still the same error.

    I turned the console off, then back on again, tried restarting it, unplugged it from the wall for 10 minutes - still got the same error message each time I tried something new.

    I went onto my Xbox app on my phone, and can access everything as normal.

    I changed login's to my partners details, and still got the same error.

    I have tried changing the location and language settings from Australia to the UK and USA and still the same error each time I changed something.

    HELP! Is there anything else I can do?

    I look forward to hearing from you.

    :)
     
    RachHarper, May 12, 2019
    #1
  2. XBF Leslie D Win User

    Gold Error code

    Hi there,

    Thanks for getting back to us today. I'm sorry to hear about the persisting issue. I've been checking out this certain error code and there is a thread in our Windows Forums with steps on how to resolve this error. Please click the article to check it out
    'Micxrosoft Store Error code: 0x80131500'

    Let us know how it goes! :)
  3. WPAK Win User

    Xbox One X - Store Error Code 0x80131500

    Hi there

    try to see what happens when trying the next steps:

    1. Remove profile from the console (Make sure you know the account credentials for the account, since you will need them later)
    2. Perform the manual power cycle steps like mentioned on the following link, be sure to wait at least 60 seconds before powering on again:

      http://support.xbox.com/en-us/xbox-one/console/power-cycle-console
    3. Redownload your profile

    If that doesn't help, then please try the factory reset option on the console, that will reset the console but keeps games and apps installed. The exact steps can be found here:

    https://support.xbox.com/xbox-one/console/reset-console-to-factory-defaults


    Let us know the results
  4. Castellus Zemi Win User

    xbox one store code error 0x80131500

    The first thing I would try is to do a power cycle on your console.

    To do a power cycle: You will need to press and HOLD the power button on your CONSOLE until the LIGHT turns OFF. Next you will need to unplug your console from the wall and wait 2 minutes. After the 2 minutes are up restart the console.

    Please let us know if this fixes your issue. Happy Gaming!!!
  5. DominumStige Win User

    xbox one store code error 0x80131500

    Hi!

    An update to the Store app on console has recently been released. Please check that it has been updated correctly and try again.
  6. {Shiki} Win User

    Xbox one store error 0x80131500

    Hi!

    I'm sure that there's enough money, and that my information is correct. It simply won't load the page.

    I had tried earlier to get to my payment page on my phone but it had not worked.

    But I tried now and it went through! Thanks for the suggestion! If you had not said it I probably wouldn't have tried again :D

    <3 :D
Thema:

Xbox One X - Store Error Code 0x80131500

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