Xbox out of warranty exchange

Discus and support Xbox out of warranty exchange in XBoX on Consoles to solve the problem; Hi, My xbox is out of warranty and isn't working so I have organised an exchange. Now the lady I dealt with told me that I will be sent a replacement... Discussion in 'XBoX on Consoles' started by LordLadyGumbo, Oct 2, 2019.

  1. Xbox out of warranty exchange


    Hi,

    My xbox is out of warranty and isn't working so I have organised an exchange. Now the lady I dealt with told me that I will be sent a replacement unit and then I return my console back. However, when I am looking at my service order it says that I have to
    send my unit back first and then they will send me a replacement. Does anyone have any experience of this as I'm a bit confused???

    Thanks

    :)
     
    LordLadyGumbo, Oct 2, 2019
    #1
  2. SuperDan9001 Win User

    Xbox out of warranty exchange

    Hi LordLadyGumbo,

    You will need to send it back first, which after they receive the item they'll send another out as replacement.

    This is how it was for me too when I needed to get a replacement sorted.

    It's usually sent back pretty quickly too, or at least that was my experience :)
  3. THANOS OPRESSOR Win User

    Xbox out of warranty exchange

    Also do not understand friend, the warranty is where? Has Microsoft's warranty expired? Always remember to do things with authorized places and official stores.
  4. XBF Crystal P Win User

    Xbox out of warranty exchange

    Hi there LordLadyGumbo,

    Thanks for reaching out here in Xbox Forums. I understand there is a question with a recent repair order. To help clarify, we are no longer providing the Advance Exchange options.
    I recommend to contact Customer Support
    for further assistance.

    Give this a try and let us know the results.
  5. chrisJ_89 Win User

    Stuck on green XBOX ONE loading screen, please help!!

    Turns out an advanced exchange is only applicable with a valid warranty
  6. IceStorm III Win User

    console wipes memory after every restart and unable to update.

    If new, exchange at your retailer. If within warranty send it in for service. If out of warranty, pick up a USB flash drive and use that instead of the internal 4GB memory unit.
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Xbox out of warranty exchange

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