Xbox phantom black controller

Discus and support Xbox phantom black controller in XBoX on Consoles to solve the problem; I recently got a new phantom black controller from gamestop this is my second one.the home button doesn't work right.you have to hit it multiple times.... Discussion in 'XBoX on Consoles' started by Professorjordan, Mar 20, 2019.

  1. Xbox phantom black controller


    I recently got a new phantom black controller from gamestop this is my second one.the home button doesn't work right.you have to hit it multiple times. It only does it with this color. Can someone please help me.

    :)
     
    Professorjordan, Mar 20, 2019
    #1
  2. aMexicanErb Win User

    Feel the power of red controller

    It is a pretty sweet looking controller, I just bought the Phantom Black controller myself not to long ago!
  3. aMexicanErb Win User

    Xbox phantom black controller

    Hey Professorjordan,

    I am sorry to hear you are having this issue, you will probably need to update the controller and it should fix your issue.

    I know I have one of these controllers (the same color) and I currently have not had this issue.
  4. XBF Chris J Win User

    Xbox phantom black controller

    Hello there,

    Thank you for posting here on the Xbox forums. Since these are new controllers, have you tried updating them? You can find instructions on how to do so here :

    Update your Xbox One Controller


    Let us know the results
  5. Tormaz Win User

    Xbox phantom black controller

    Hello!

    Does it do the same thing both wired and wirelessly? Since you've mentioned it's already been updated, if it does, then most likely there's something defective with it and it would be need to be replaced. If you purchased it recently your best option would
    be to swap it out at the store. If it's past the return policy of where you bought it, but less than 90 days old, you can get a warranty replacement/repair either online or at a Microsoft Store.
  6. XBF Ezra G Win User

    Xbox phantom black controller

    Hi there,

    Thanks for your post. You may want to attempt a
    Soft Factory Reset
    on your console, the console could be experiencing software issues that could affect use of controllers. To correct this, the factory reset will keep your games and apps but reinstall the operating system on your console to remove any
    possible software errors.

    Please let us know how this goes.
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Xbox phantom black controller

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