Xbox power issues

Discus and support Xbox power issues in XBoX on Consoles to solve the problem; My wife went to play My Time at Portia today and her Xbox just turned off. We tried turning it back on but nothing happened. I checked the power brick... Discussion in 'XBoX on Consoles' started by Squ1gly, Aug 26, 2019.

  1. Squ1gly
    Squ1gly Guest

    Xbox power issues


    My wife went to play My Time at Portia today and her Xbox just turned off. We tried turning it back on but nothing happened. I checked the power brick and there was no light so I unplugged it for about half an hour. When I plugged it back in it had the
    light. I hit the power button and the light came on and I heard the chime. Then it immediately turned off again. It kept doing it so I tried my power brick on her Xbox and it did it again. Not sure if it's the power brick or the Xbox. I'm thinking it's the
    Xbox. Anyone have any experience in this that could help me out? BTW they are both OG Xbox Ones. Thank you!

    :)
     
    Squ1gly, Aug 26, 2019
    #1
  2. Mister Revised Win User

    Xbox power issue

    Hey there, sounds like you might be using a surge protector, the console was designed to be plugged directly into the wall as it has a surge protector built into the power supply. We have some info on the

    Xbox One power supply
    that can help with this issue, we would recommend plugging the console directly into the wall, then let us know if the behavior continues. However, if you do not wish to do this, unplugging the console when you are done using it won't
    hurt the console any, just make sure you shut it down completely and are not using instant on power mode with the console as this will not allow the console to fully turn off.
  3. Joc Holliday Win User

    Xbox Power Issues

    Make sure the xbox is plugged directly in the wall outlet. Switch outlets if possible as well and see if turns on from there.

    If its still not turning on, might wanna consider sending it in for
    repairs
    .
  4. Christyna64 Win User

    Xbox Power Issues

    Have you tried another socket to see if the socket is bad.
  5. XBA_Hype Win User

    Xbox Power Issues

    are you connected to an extension cable or directly into the main wall outlet? if extension then please plug directly to the wall. if you are directly to the wall have you tried another wall socket to tick off the list that its not your outlet.
  6. Internet Expert Win User

    Xbox power on issue

    What kind of Xbox do you have? The original Xbox One (with external power brick), or the Xbox One S (with internal power supply)?

    If your Xbox is connected to a surge protector, try connecting it directly to an outlet and see if it helps things. Also try the other suggestions outlined in

    this support article
    for troubleshooting no power to the xbox.

    If your power supply or console is indeed going defective, you can still
    contact Xbox Support (phone or chat)
    or
    self-schedule a repair
    to review your repair/replacement options (regardless of your warranty status).
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Xbox power issues

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