Xbox Profile Issue for almost a year | on Xbox.com website.

Discus and support Xbox Profile Issue for almost a year | on Xbox.com website. in XboX Insiders to solve the problem; Okay - Long story longer, on the xbox.com website, I've had this issue for almost a year. At first, it happened sporadically. As time went on, the... Discussion in 'XboX Insiders' started by /u/ForeverDebonaire, Feb 26, 2020.

  1. Xbox Profile Issue for almost a year | on Xbox.com website.


    Okay - Long story longer, on the xbox.com website, I've had this issue for almost a year. At first, it happened sporadically. As time went on, the issue became worse until I couldn't wait any longer and reached out to Xbox support officially in September of last year.

    No matter the device, platform or web browser of choice, my profile cannot be seen by myself or anyone I know, or the Xbox support staff that have been with me during any part of this journey. I've been on both on chat and calls - to no avail as this deals with the website. Though I've been assured that 'it's being worked on' and has been 'escalated' and 'pushed up the chain of command' - it's yet to be fixed.

    I finally got a hold of an agent on chat by the name of Norman P. Apparently I'd been funneled incorrectly to his department, and he did his best, given the tools made available to him to help. When it finally clicked that I was indeed talking about the site (despite me being very clear on the matter), he told me how to get a hold of the department I did need via phone.

    The next agent I spoke to was Lalo H. Again I was very clear, emphasizing it and gave him an example to look up - it's out of his department as well and told me to reach out to corporate and gave me the address to write an actual letter and mail it, and then feedback.xbox.com - which ironically leads me here.

    So here, I'm hoping that someone, somewhere will read this and be able to help fix this, once and for all.

    By all means, this is no deal-breaker however it is important to me - my Xbox profile cannot be seen via the website by anyone

    Want an example, look up your gamer profile on Xbox. com, I'll use Major Nelson’s Profile. See how his profile is above his activity feed? That's how everyone else's profile looks to me and to one another.

    Now, having seen that, when my 'profile' loads, it only shows my activity feed and not my profile above it. My profile.

    Can anyone please help me with this? Thanks in advance! Xbox Profile Issue for almost a year | on Xbox.com website. :)

    Note: This only happens on the website. Mobile app and console are fine.

    submitted by /u/ForeverDebonaire
    [link] [comments]
     
    /u/ForeverDebonaire, Feb 26, 2020
    #1
  2. tohellnbak Win User

    Xbox.com - Game clips

    the main website xbox.com is a joke... especially the forum and profile areas..we are missing 75% of our information.... been almost a year and our profile avatars still do not reflect X1 games.. so I wouldnt worry too much into it
  3. Trinitol Win User

    Issues with xbox.com website

    Hi Felixx,

    I have no issues with logging in and navigating my Microsoft account on the Microsoft website. I have also logged out and logged back into Microsoft just to be sure, but have had no issues with doing so.

    I appreciate the help, thank you.
  4. XBF Felixx P Win User

    Issues with xbox.com website

    Hello Trinitol!

    I just went to Xbox.com and was able to sign into my account and navigate around the settings.

    Are you able to go to account.microsoft.com and sign into your Microsoft account?

    The fact that you're having this issue on multiple devices and browsers is strange.

    Let us know! We look forward to hearing back from you.

    Felix

    Xbox forums support
  5. KLOWN4LIFE Win User

    Issues with xbox.com website

    Hi Trinitol,

    Sorry you are experiencing difficulties logging in. I am currently logged in on multiple devices and not experiencing any difficulties at this time. You could contact https://support.xbox.com/en-US/contact-us to
    see if it is a problem with your account
  6. SigmaTheDJ Win User

    Games all showing as 0 achievements unlocked, although my overall gamerscore is correct

    I haven't because it's happening on the Xbox.com website and Xbox app too, which implies it's an issue with Xbox Live itself. Removing the profile from the console wouldn't affect what's going on with the app and website.

    Thanks for the reply though.
Thema:

Xbox Profile Issue for almost a year | on Xbox.com website.

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