Xbox repair forgotten logon how get games

Discus and support Xbox repair forgotten logon how get games in XBoX on Consoles to solve the problem; Hi all, I've just had my xbox one repaired as it had an issue suddenly with no hdmi output. I'm on my 3rd attempt to recover my password from the... Discussion in 'XBoX on Consoles' started by alexanderdevine, Oct 1, 2019.

  1. Xbox repair forgotten logon how get games


    Hi all,

    I've just had my xbox one repaired as it had an issue suddenly with no hdmi output.

    I'm on my 3rd attempt to recover my password from the email address I set up when I got the xbox.. or at least what I think it was.

    I'm not sure if ny games will still be on the xbox hard drive or how I can recover my purchased games if I cant get my password reset.

    Is there anything I'm missing to resolve this?

    Thanks in advance

    Alex

    :)
     
    alexanderdevine, Oct 1, 2019
    #1
  2. AridLizard Win User

    Xbox repair forgotten logon how get games

    thanks for letting us know that you were able to fix this.
  3. alexanderdevine Win User

    Xbox repair forgotten logon how get games

    Thanks all, the problem is now resolved.

    I did try the recovery link and the reason it didnt work was the email I thought was slightly incorrect.

    In the end I managed to call microsoft support as suggested and they were able to find my account based upon a purchase I had made.. I provided the card number used.

    I'm now back on xbox with my games and have secured my details on a safe place.

    Thank you all!

    Alex
  4. RugothTheUnholy Win User

    Xbox repair forgotten logon how get games

    Thanks, I can see my associated emails which are stared out and I am sure on one of them, but having trouble getting the reset to be approved.

    The other account, my child, I cant recall the email address at all.
    If you can recall the main email address used to get the Xbox up and running, you can contact Microsoft at 1-800-4MY-XBOX and get access back to your account.
  5. alexanderdevine Win User

    Xbox repair forgotten logon how get games

    Thanks, I can see my associated emails which are stared out and I am sure on one of them, but having trouble getting the reset to be approved.

    The other account, my child, I cant recall the email address at all.
  6. XBF Steven R Win User

    Xbox repair forgotten logon how get games

    Hey there alexanderdevine

    Thanks for reaching out to the Forums for advice on how to make sure that your repair goes along smoothly. I can totally understand how this could be disheartening. I want to clarify that the previously posted customer support number has been discontinued
    and is no longer in service. If you want to get in contact with customer support you would have to visit the
    Contact Us page and go through the prompts. However, there's no guarantee that they will be able to help much if you don't know either the email or the password.

    I suggest trying the steps linked by @denis97g until you are able to get through it and recover your account.

    Thanks for reading!
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Xbox repair forgotten logon how get games

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