Xbox Rewards Credits haven't been converted to my local currency

Discus and support Xbox Rewards Credits haven't been converted to my local currency in XBoX Rewards to solve the problem; I have 11,233 credits and have had them since May 6th 2018, it says "we will convert them to your local currency and deposit them into your Microsoft... Discussion in 'XBoX Rewards' started by DarrenAH, May 22, 2018.

  1. DarrenAH
    DarrenAH Guest

    Xbox Rewards Credits haven't been converted to my local currency


    I have 11,233 credits and have had them since May 6th 2018, it says "we will convert them to your local currency and deposit them into your Microsoft account around the 15th and 30th of every month"

    However this did not happen on or around the 15th of May, I do not have the button to request a deposit either, I would obviously prefer these credits converted to my local currency instead of being converted into MS reward points when the system switches
    over so could someone please force the deposit to go though before then

    Thanks

    :)
     
    DarrenAH, May 22, 2018
    #1
  2. XBLRewards8
    XBLRewards8 Guest
    Xbox Live rewards gold problem

    Hello bryanmiller90,

    We see that you have been getting 2% MyVIP Star Rank 1 (Gold) since you reached that rank in September.

    How do I know how many Rewards Credits I've earned and how will I know when they have been converted to my local currency and deposited into my Microsoft account?



    First, log in to Xbox Live Rewards and head over to the MyRewards page. Once you are on the MyRewards page, click on 'View MyStatement.' MyStatement is a summary of all your rewards activity. You can view:


    • Pending Rewards Credits: Credits you've earned that have not yet been converted to your local currency and deposited into your Microsoft account
    • Rewards Credits Deposits: Credits that have already been converted to your country's local currency and deposited in your Microsoft account.
    • Previous Month: Activity over the past month
    • Past 6 Months: Activity over the past 6 months
    • Lifetime: All your activity for the entire duration of your Xbox Live Rewards membership.

    You'll also receive a MyStatement email each month that shows your Rewards Credits activity summary.

     
    XBLRewards8, May 22, 2018
    #2
  3. PR3D4TORK1NG
    PR3D4TORK1NG Guest
    My vip gems haven't been converted to local currency?

    My vip gems haven't been converted to local currency?
     
    PR3D4TORK1NG, May 22, 2018
    #3
  4. Smwutches
    Smwutches Guest

    Xbox Rewards Credits haven't been converted to my local currency

    They would be scheduled to deposit at the end of the month.

    The request deposit button is only available if you have at least 1,000 credits pending, but less than 5,000. It's just so you can have them deposited before needing to have 5,000 pending first. Once you reach 5,000, they are automatically deposited by the
    following 15th or 30th of the month So if you get to 5,000 between the 1st and 15th, they are deposited at the end of the month. If you get to 5,000 between the 15th and 30th, they are deposited by the 15th of the next month.
     
    Smwutches, May 22, 2018
    #4
  5. DarrenAH
    DarrenAH Guest
    Thanks for the response, I understand what you are saying. Could have been better explained in the wording of when the deposits happen on the rewards page, thanks again for the prompt reply.
     
    DarrenAH, May 22, 2018
    #5
  6. XBLRewards8
    XBLRewards8 Guest
    Hello,

    From the FAQ on Vault Credits:

    I claimed Rewards Credits from the vault. When will I receive them?

    If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
    account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
    will be deposited into your Microsoft account on or around the 15th of the next month.


    Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
    into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.
     
    XBLRewards8, Nov 3, 2018
    #6
  7. DarrenAH Win User

    Xbox Rewards Credits haven't been converted to my local currency

    They would be scheduled to deposit at the end of the month.

    The request deposit button is only available if you have at least 1,000 credits pending, but less than 5,000. It's just so you can have them deposited before needing to have 5,000 pending first. Once you reach 5,000, they are automatically deposited by the
    following 15th or 30th of the month So if you get to 5,000 between the 1st and 15th, they are deposited at the end of the month. If you get to 5,000 between the 15th and 30th, they are deposited by the 15th of the next month.
    Thanks for the response, I understand what you are saying. Could have been better explained in the wording of when the deposits happen on the rewards page, thanks again for the prompt reply.
  8. XBLRewards8 Win User

    Xbox Rewards Credits haven't been converted to my local currency

    Hello,

    From the FAQ on Vault Credits:

    I claimed Rewards Credits from the vault. When will I receive them?

    If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
    account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
    will be deposited into your Microsoft account on or around the 15th of the next month.


    Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
    into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.
  9. Smwutches Win User

    Xbox Rewards Credits haven't been converted to my local currency

    They would be scheduled to deposit at the end of the month.

    The request deposit button is only available if you have at least 1,000 credits pending, but less than 5,000. It's just so you can have them deposited before needing to have 5,000 pending first. Once you reach 5,000, they are automatically deposited by the
    following 15th or 30th of the month So if you get to 5,000 between the 1st and 15th, they are deposited at the end of the month. If you get to 5,000 between the 15th and 30th, they are deposited by the 15th of the next month.
  10. XBLRewards8 Win User

    Xbox Live rewards gold problem

    Hello bryanmiller90,

    We see that you have been getting 2% MyVIP Star Rank 1 (Gold) since you reached that rank in September.

    How do I know how many Rewards Credits I've earned and how will I know when they have been converted to my local currency and deposited into my Microsoft account?



    First, log in to Xbox Live Rewards and head over to the MyRewards page. Once you are on the MyRewards page, click on 'View MyStatement.' MyStatement is a summary of all your rewards activity. You can view:


    • Pending Rewards Credits: Credits you've earned that have not yet been converted to your local currency and deposited into your Microsoft account
    • Rewards Credits Deposits: Credits that have already been converted to your country's local currency and deposited in your Microsoft account.
    • Previous Month: Activity over the past month
    • Past 6 Months: Activity over the past 6 months
    • Lifetime: All your activity for the entire duration of your Xbox Live Rewards membership.

    You'll also receive a MyStatement email each month that shows your Rewards Credits activity summary.

  11. XBLRewards8 Win User

    My Rewards Help

    Hello You Had 1 Job,

    From the FAQ:

    How do I know how many Rewards Credits I've earned and how will I know when they have been converted to my local currency and deposited into my Microsoft account?

    First, log in to Xbox Live Rewards and head over to the MyRewards page. Once you are on the MyRewards page, click on 'View MyStatement.' MyStatement is a summary of all your rewards activity. You can view:

    · Pending Rewards Credits: Credits you've earned that have not yet been converted to your local currency and deposited into your Microsoft account

    · Rewards Credits Deposits: Credits that have already been converted to your country's local currency and deposited in your Microsoft account.

    · Previous Month: Activity over the past month

    · Past 6 Months: Activity over the past 6 months

    · Lifetime: All your activity for the entire duration of your Xbox Live Rewards membership.

    You'll also receive a MyStatement email each month that shows your Rewards Credits activity summary.

    You can see a complete history of your Credit and deposit events from the MyStatement on the MyRewards page. You can then use the dates listed for your deposits to see their deposit as currency from your commerce page at (https://commerce.microsoft.com/),
    where they will be listed as a refund with a negative amount. Please note that since those Credits were deposited in 2015, they would have expired if you did not use them. Per Microsoft policy, promotional currency expires one year after being placed in an
    account.
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Xbox Rewards Credits haven't been converted to my local currency

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