Xbox Series S Won't Connect to the Internet

Discus and support Xbox Series S Won't Connect to the Internet in XBoX on Consoles to solve the problem; My Series S started having intermittent connection issues, and now won't hold a connection at all. On the ethernet cable it won't recognise the cable.... Discussion in 'XBoX on Consoles' started by RichPalmer69, May 12, 2022.

  1. RichPalmer69
    RichPalmer69 Guest

    Xbox Series S Won't Connect to the Internet


    My Series S started having intermittent connection issues, and now won't hold a connection at all.

    On the ethernet cable it won't recognise the cable. I have tested the cable with a laptop and it's fine.

    Wireless it will connect but keeps dropping out every few seconds so I can't even load a game, never mind play it.

    :)
     
    RichPalmer69, May 12, 2022
    #1
  2. Lucas Lauer Win User

    Xbox Series S Won't Connect to the Internet

    Did you also try to change the ports I mentioned on my previous answer?

    Go to Network Settings again > Advanced Settings > Alternate Port Selection

    Try with each one of the ports and see which one gives you a better connection. To test your connection (after changing ports and/or DNS), just click on Test Network Speed on your Network Settings page.

    Also please take a look at:

    https://support.xbox.com/en-US/help/hardware-ne...

    Oh I'm glad at least the wireless connection is working!

    If you can, try to do a Speed Test and see if alternating some ports gives you a better connection speed!
  3. RichPalmer69 Win User

    Xbox Series S Won't Connect to the Internet

    Hi,

    It's exactly the same.

    Ethernet not connecting - I've used a cable that has also been plugged into an xbox one and it worked fine with that. It's mostly not connected with an occasional connection that then fails quickly.

    Wireless - same as before. When I set it up it connectes and then is intermittent.

    No better I'm afraid.
  4. Lucas Lauer Win User

    Xbox Series S Won't Connect to the Internet

    Would you please try a power reset on your console?

    Power Reset:

    1. If you have an external HD, please unplug it and let it unplugged for testing purposes.

    ​​​2. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

    3. Unplug all the cables (power, HDMI, etc..) and wait 5 minutes.

    4. After 5 minutes, plug all the cables in again (except for the external HD) and then turn your console back on by pressing the Xbox button on the console.

    ​​​

    If you can, do a Power Reset on your router/modem too while you do the power reset on your Xbox Series S.

    Also make sure your Xbox is NOT set to offline mode:

    Press the Xbox button on your controller to open the guide.

    Select Profile & system > Settings > General > Network settings.

    Make sure it is set to Go Online.

    Try to test both wired and wireless connection after the power reset and let me know how it went, please.
  5. RichPalmer69 Win User

    Xbox Series S Won't Connect to the Internet

    Hi,

    Further update, I unplugged the ethernet cable and it seems to be running ok on the wireless network.

    Richard
  6. Lucas Lauer Win User

    Xbox Series S Won't Connect to the Internet

    Hello, RichPalmer69. Thanks for reaching out! My name is Lucas, and I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

    Please go to Settings > Network Settings > Advanced Settings > DNS Settings > Select Manual

    It will ask you to manually fill your primary and secundary DNS IP. Try with these two combinations to see which one performs better:

    Primary: 1.1.1.1 / Secundary: 1.0.0.1

    Primary: 8.8.8.8 / Secundary: 8.8.4.4

    After that, on the same screen, go to Alternate MAC Address > Clear > Restart

    This will restart your console.

    After the restart, go to Network Settings again > Advanced Settings > Alternate Port Selection

    Try with each one of the ports and see which one gives you a better connection. To test your connection (after changing ports and/or DNS), just click on Test Network Speed on your Network Settings page.

    If even after changing DNS and Ports you still can't have a stable connection on your Xbox Series S, please let me know.
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Xbox Series S Won't Connect to the Internet

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