XBOX Series S/X Controller Smoking - Burning Plastic

Discus and support XBOX Series S/X Controller Smoking - Burning Plastic in XBoX on Consoles to solve the problem; Hey all I am having a problem with my new design lab controller my dad purchased before he passed away, I opened the box yesterday placed the new... Discussion in 'XBoX on Consoles' started by Martin Dubyah, Aug 1, 2022.

  1. XBOX Series S/X Controller Smoking - Burning Plastic


    Hey all I am having a problem with my new design lab controller my dad purchased before he passed away, I opened the box yesterday placed the new batteries in and it worked for an hour or so before the D-pad got really hot and smelt like something burning an a little puff of smoke came out.

    Now it isn't turning on and support is impossible to get through to, it keeps saying "There is a problem our end, we are working hard to fix it"

    Please can someone point me in the direction to get this sorted please as the controller means a lot to me.

    Many thanks

    Also forgot to mention the batteries were red hot when I removed them, really worried.

    :)
     
    Martin Dubyah, Aug 1, 2022
    #1
  2. Lucas Lauer Win User

    XBOX Series S/X Controller Smoking - Burning Plastic

    - Sign in to the Devices page with your Microsoft account (https://account.microsoft.com/devices/select-de...).

    - Select your controller.

    - Follow the onscreen steps to complete your service order request.

    After Device services receives your submission, they’ll send you a service order number and an order confirmation email that includes shipping or drop-off instructions.
  3. Lucas Lauer Win User

    XBOX Series S/X Controller Smoking - Burning Plastic

    You are welcome. Please keep me posted on how this goes.
  4. Martin Dubyah Win User

    XBOX Series S/X Controller Smoking - Burning Plastic

    the batteries were brand new Duracell, from what I have read online while looking for help a few of these controllers have suffered the same problem.

    is it a known problem as my dad purchased this for me and I dont want to lose it as well.

    thank you for the reply
  5. Martin Dubyah Win User

    XBOX Series S/X Controller Smoking - Burning Plastic

    Apologies to the previous replies but it got deleted for some reason so I'm guessing it'll be deleted again soon, please I need help
  6. Martin Dubyah Win User

    XBOX Series S/X Controller Smoking - Burning Plastic

    when i try and speak to someone all i get is the same message "Something went wrong on our end. We’re working on it. Try Again"

    i cant contact support because of this, i am UK based and been trying all day.

    please can you help or get someone to call me
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XBOX Series S/X Controller Smoking - Burning Plastic

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