Xbox Series X : Call of Duty Black Ops Cold Ware shuts off console - not able to upgrade to...

Discus and support Xbox Series X : Call of Duty Black Ops Cold Ware shuts off console - not able to upgrade to... in XBoX on Consoles to solve the problem; I am an owner of the new Xbox Series X - like most people I purchased new games for my system. I digitally purchased Call of Duty Black Ops Cold War... Discussion in 'XBoX on Consoles' started by Naakumaki, Nov 20, 2020 at 7:03 AM.

  1. Naakumaki
    Naakumaki Guest

    Xbox Series X : Call of Duty Black Ops Cold Ware shuts off console - not able to upgrade to...


    I am an owner of the new Xbox Series X - like most people I purchased new games for my system. I digitally purchased Call of Duty Black Ops Cold War standard edition. There was no information that I would need a different version, or the version I purchased
    WAS NOT optimized for my new system, and that it would cause frequent system crashes. My Series X would only ever crash while playing the standard edition of Cold War.

    After doing some researching and digging, I found a lot of people were having the same issue, that running the standard edition on a Series X|S causes your system to shut off, keeping your controller on; but you have to manually power on your system after it
    dies.

    Switching to the X|S version of Cold War seems to fix the issue. My problem with this solution is that I spent $60 for the standard edition, a digital purchase, and when looking on the Xbox Store, to get the X|S version is an additional $70! I had read there
    should be an option to upgrade from the standard version to the X|S version for $10, but could not find that anywhere.

    So I decided to contact Xbox Support. When I got on the phone with them finally, the lady I was talking to was very friendly, understood my issue perfectly fine, and directed me to the Xbox Refund page and had me submit a request for refund on the standard
    edition Cold War game. She assured me several times that my request would go through and she could see my request, and that it was safe to go ahead and purchase the other X|S version for $70, knowing that my other $60 would be refunded.

    I downloaded the X|S version, got it up and running on my Series X, and never had an issue with it shutting off. I checked my email about 30 minutes ago and my refund request was DENIED since I used the digital content already. So now I am out $130 for one
    game, based off of information that I got from an Xbox employee on the phone.

    This is deeply unacceptable. I am hoping someone at Xbox can review my situation and approve the refund that I was promised.

    :)
     
  2. AllAlexi Win User

    Call of Duty Black Ops Cross Gen Upgrade

  3. Boombaa Win User

    Crashing

    Hi,

    This could be due to the Cold War version you are using on your Series X, did you take a look at
    here?
  4. DeRpY SmUrFy300 Win User

    Xbox Shutting down

    The Xbox Series X turns itself off randomly to protect itself from overheating or when there is no power.The majority of reports of the Xbox
    Series X turning off appear to be related to next-gen games like Call of Duty: Black Ops Cold War and Assassin's Creed Valhalla.
  5. Galsia Win User

    Xbox Series X - shut down when playing Call of Duty: Cold War?

    https://www.windowscentral.com/call-duty-black-ops-cold-war-shutting-down-your-xbox-series-xs-might-fix-it

    Not tried it yet, but giving it a go. Will post update once complete.
  6. TomCole5 Win User

    Xbox Shutting down

    The Xbox Series X turns itself off randomly to protect itself from overheating or when there is no power.The majority of reports of the Xbox
    Series X turning off appear to be related to next-gen games like Call of Duty: Black Ops Cold War and Assassin's Creed Valhalla.
    Not necessarily fifa 21 xbox one version crashes and turns mine off so does fortnite
Thema:

Xbox Series X : Call of Duty Black Ops Cold Ware shuts off console - not able to upgrade to...

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