Xbox Series X Controller Hard Disconnects

Discus and support Xbox Series X Controller Hard Disconnects in XBoX on Consoles to solve the problem; TLDR: New XboxSeries X disconnects controllers even though it is up to date, I have to pull the plug and hard reset to fix, does warranty cover and... Discussion in 'XBoX on Consoles' started by GoodThumb, Feb 19, 2021.

  1. GoodThumb
    GoodThumb Guest

    Xbox Series X Controller Hard Disconnects


    TLDR: New XboxSeries X disconnects controllers even though it is up to date, I have to pull the plug and hard reset to fix, does warranty cover and does anyone else have this problem?

    INTRODUCTION: Hey guys, I bought an Xbox Series X from a friend, brand new btw, he's trusted(Needs to be for exchange or return since it was bought on his account). Been loving it for close to 2 1/2 months not far from release, super fast(true), steady frames for 4K gaming(true), Overall next generation and smooth to me(true). Except since about week 3, I noticed a very very annoying problem that happens at random and consistent under the right circumstance. I want to know if theres a fix or if it needs repair or exchange, also if anyone else is going through it what did you do to solve it?

    PROBLEM: The problem is connectivity issues within the xbox for my remotes. This was first noticed at random during a CoD: Warzone game at the worst time of course, the controller randomly disconnected (No stress, No hits, or Throws) just disconnected and literally would not connect. Changed Rechargeable battery, still didn't connect, Plugged USB-C directly from xbox to controller didn't fix, even as far as using my older generation controller to try and connect yet it wouldn't. *THIS IS GOOD INFORMATION BECAUSE I KNOW ITS NOT THE REMOTES* I have to super hard reset by pulling the power plug from the back of the xbox and plugging back in. Only then will it reconnect. Earlier I mentioned that there was 2 ways this happened, randomly and not. This happens consistently when I leave my xbox controller on, and the xbox, so that it fades to the screensaver notification screen (Like when it tells you a friend is on or you got an invite on the right side of your screensaver). When this happens I again have to pull the plug and and start up for it to connect.

    ATTEMPTED FIXES:

    -I've tried to hard reset the console already, doesn't do anything.

    -I've cleared the cache, doesn't do anything.

    -I've reset back to factory settings once already, does nothing.

    -Of course I also checked for all updates for consoles and controllers, everything is up to date so it does nothing.



    At this point I believe I have a defective console, does warranty cover this and how do I go about it, thank you for your time!

    :)
     
    GoodThumb, Feb 19, 2021
    #1
  2. nirhakmon Win User

    Xbox Series X Controller Hard Disconnects

    I has the same problem,

    I have a question for you, do you play with some AUX cable connecting to the controller with external speakers?

    Because when I’ve been connected with some speaker to the controller it was disconnected, when I plug it off, stop disconnections.

    MY SOLUTION:

    When I Play with USB-C and the aux cable as well, It WON’T discconect,

    The problem is only when I play Without usb-c cable, probably because it’s can’t use so much power only with the batteries while the speakers are connect into the controller.
  3. Shagaboopon Win User

    Xbox Series X syncing issue!

    I also have this issue with an elite series 1 controller. When it happens though the original series x controller will not pair either until a hard reset.
  4. bpipal Win User

    Microsoft Elite Controller 2 disconnects from XBOX One X intermittently

    This did not work, I also noticed that if I shut off the XBOX One X it disconnects this controller and I have to reconnect it on startup. This does not happen with my other controllers just the Elite series 2 one.. I'll request a replacement
  5. ROBIN H 25 Win User

    Pre download Xbox Series X games

    Not really...

    Xbox Series X games / upgrades / updates has to be installed onto the Series X internal or expansion card SSD,

    You can have Xbox One games on your external hard drive that will get an Series X upgrade but the games will need to be transferred to the Series X and then the Series X upgrade will need to be downloaded onto the Series X SSD,

    As an example...

    I have Marvel Avengers on my external hard drive that will get the Series X upgrade and I will transfer the game over to the Series X SSD ready to download and update the game to the Series X version when available.
  6. WUIJIBOBO Win User

    Xbox one controller

    The Xbox Series X controllers will work on Xbox One consoles, and the Xbox One controllers (including the Elite/Elite V2) will work on Xbox Series X too.

    This is a link to an external site which
    confirms the backwards and forwards compatibility for controllers.
Thema:

Xbox Series X Controller Hard Disconnects

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