Xbox Series X controller not working properly with Turtle Beach audio

bgranz10 · Nov 14, 2020

Hi,

I haven't been able to find any answer to this online so I thought I would try here. I've been playing my new Xbox series X and it's been great. I have run into an issue with the controller, the one included in the box. I have a Turtle Beach Elite Pro 2
headset that I use along with the adapter that plugs into the controller. Everything was working fine until yesterday and then I started having issues with the chat volume. I believe this is either a software issue or something to do with the controller itself.
My old controller does not have the same issue. The headset adapter has a button on the left to adjust game audio and chat audio levels and a button on the right that adjusts the master volume (chat and game combined). For some reason when I am using the new
controller that came with the series X I can no longer adjust chat and game volume on the left side. So what I am dealing with is low voice chat that won't seem to adjust. When I turn the master volume up on the right side it works but since I cannot adjust
the chat to game volume ratio on the left the voice audio is drowned out by the game volume. Wondering if anyone else is experiencing the same issue or has a fix? Game settings do not seem to make a difference. The problem appears to be with the new controller.

:)

Lee8t1

I am having same problem to... aaaarrrrrrrrr

dvsSublime619

I'm having the same issue with my hyperX headset. Was working fine on initial set up. Was in a party with buddies, walked away so I turned controller off to save batteries. Came back turned controller on and audio on my left side is very low and muffled
unless I turn volume though the xbox up very high, then it works fine. Old controller also works fine with no issues and same headset. Hoping it's a software issue being that it works fine on a high volume?

bgranz10

I still havent found a fix. The onyl thing that seems to help sometimes is if I adjust settings on my old controller and then plug into the new one.

smogman666

I got an email from TB,

"The Xbox One Update has to be applied to your Xbox One controller and console before your Turtle Beach headset will work properly. This update is supplied by Microsoft Corp., not by Turtle Beach.

The headsets themselves do not have firmware to be updated. The update is for the Xbox One Controller and Adapter to allow chat and/or game audio to be sent from the controller.

Your headset may get some sound from the Xbox One controller, even before you apply the update. However, the sound may be distorted or not work at all. To get the best experience from your Turtle Beach headset, you'll need to update the controller before
using your Turtle Beach headset."

....ehm, thx for nothing!

R4VER

Their current flip and win is a xbox one x sweepstake.

There is another for 2 white elite controllers, turtle beach elite pro 2 headset + audio system, 3 months xbox live as a bundle

Xbox Series X controller not working properly with Turtle Beach audio