XBox series X controller turning off when watching Amazon Prime.

Discus and support XBox series X controller turning off when watching Amazon Prime. in XboX Insiders to solve the problem; After some time (15m) my controller and consequently my audio turns off. Probably as a power saving measure, but it's the wrong behavior. Where is the... Discussion in 'XboX Insiders' started by /u/DeadStack, Jun 25, 2022.

  1. /u/DeadStack
    /u/DeadStack Guest

    XBox series X controller turning off when watching Amazon Prime.


    After some time (15m) my controller and consequently my audio turns off. Probably as a power saving measure, but it's the wrong behavior. Where is the setting to disable this behavior? I didn't experience this issue on my old XBox One X.

    submitted by /u/DeadStack
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    /u/DeadStack, Jun 25, 2022
    #1
  2. Aid7145 Win User

    XBOX controller automatically turns off

    I have the same issue. It's okay when watching NETFLIX with a headset connected but Amazon Prime Video turns off the controller. It's very irritating.

    Connecting a USB cable is unacceptable. The controller is supposed to be wireless. I'm not using a blooming charging cable because then the controller won't be wireless. Not sure if it makes a difference but I'm using rechargable batteries and the headset
    adaptor and Xbox One X
  3. Tropan Win User

    Xbox One controller shuts off while streaming video using a headset.

    Also having this problem now, Amazon Prime is unwatchable now, every 15 minutes have to reconnect controller. Never had this issue before, can watch hours of stuff with never turning off, Always use headphones while watching and it always stayed on, until
    now.
  4. lawson1690 Win User

    Xbox One controller shuts off while streaming video using a headset.

    I have the same problem now to.. The controller stays on while watching Netflix with a headset plugged in but now when using Prime Video the controller turns off every 15 mins unless you have the controller plugged in with cable ...hope they fix this soon...
  5. Dooooski Win User

    NO MORE HBO GO ON XBOX ONE?

    Prob. waiting for the Amazon Prime/HBO deal that recently went down. Apparently tomorrow, May 21, HBO series, movies, etc will be integrated into Amazon Prime.
  6. SammyVS Win User

    Connecting headset

    The headset should work on an Xbox One controller and Xbox Series S/X controllers.

    Turn off the controller by holding the Xbox button on the controller until the controller turns off and unplug the headset.

    On your console press and hold the Xbox console button until the console turns off, remove the power cord from the console, and wait 1 minute.

    Plug the power cord into your console again, turn on the console with your controller, and when you see your console's dashboard connect the headset to the controller and see if that solves the problem.
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XBox series X controller turning off when watching Amazon Prime.

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