Xbox Series X Disconnecting From WiFi

Discus and support Xbox Series X Disconnecting From WiFi in XBoX on Consoles to solve the problem; I preordered my Xbox Series X and it has been constantly disconnecting from WiFi in the middle of games. It has gotten to the point where it is almost... Discussion in 'XBoX on Consoles' started by MLGKILLZNATEY, Mar 6, 2021.

  1. Xbox Series X Disconnecting From WiFi


    I preordered my Xbox Series X and it has been constantly disconnecting from WiFi in the middle of games. It has gotten to the point where it is almost unplayable. I have no way to make my connection wired due to the location of the router. I do not know what to do anymore. I’ve spent hours trying different fixes between factory resetting the console and reconfiguring my router. Does anyone have any possible solutions?

    :)
     
    MLGKILLZNATEY, Mar 6, 2021
    #1
  2. XBF Mohammed C Win User

    Xbox Serie X disconnect from WiFi

    Hello Xulaz, I hope everything is going well!

    Thank you for reaching Microsoft Xbox Forum support.

    I believe your console might need either a network reset or just a system refresh. I would like you to go through the following steps to clear the Mac address and then perform a quick power cycle on your console:

    Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

    After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console.

    Another thing you should check is your NAT type. I would like you to check your NAT type if open because that could sometimes interfere. to check for the NAT type you can follow the steps below:

    Settings > Network Settings > NAT type => It should be open.

    If the NAT type is not open, you will need to open some ports with your internet provider. These ports must be open for Xbox Live to work: Port 88 (UDP) Port 3074 (UDP and TCP) Port 53 (UDP and TCP) Port 80 (TCP) Port 500 (UDP) Port 3544 (UDP) Port 4500 (UDP).

    In case the issue still persists after the previous steps have been performed here is the official link to all the network troubleshooting steps that can help sort this out for you.

    The link: Troubleshoot your Xbox One network connection | Xbox Support

    In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

    Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

    Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

    I wish you a lovely day, and I hope this helps you out! All the best!

    Kind Regards

    Stay safe, and happy gaming!
  3. XBF Mohammed C Win User

    Xbox Series X disconnects from wifi

    Hello Kieronious, I hope everything is going well!

    Thank you for reaching Microsoft Xbox Forum support!

    I highly recommend following the troubleshooting steps here:

    First, hold down the power button for about 10 seconds, until the console shuts off, then unplug the power cord and wait for 2-3 minutes before plugging it back in and turn on the Xbox.

    If the issue persists, please select System > Settings > General > Network setting > Advanced settings > Alternate MAC address: clear

    Then, please select System > Settings > devices and streaming > blue ray > persistent storage > clear three times > restart console.

    If you are still encountering the same issue, please select System > Settings > System > Console info > Select Reset console > Choose Reset and keep my games and apps

    I wish you a lovely day, and I hope this helps you out!

    Kind Regards

    Stay safe, and happy gaming!
  4. MLGKILLZNATEY Win User

    Xbox Series X Disconnecting From WiFi

    It did not fix the problem
  5. Xulaz Win User

    Xbox Serie X disconnect from WiFi

    I will try the first two helps because the NAT is always open.. and then i reply here again if the disconnects happend again or not

    Ty
  6. Hardcore Games™ Win User

    Xbox Series X Disconnecting From WiFi

    press the power button for 10-15 seconds to reboot the console

    get back here if it does not fix the problem
Thema:

Xbox Series X Disconnecting From WiFi

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