Xbox Series X keeps disconnecting from internet

Discus and support Xbox Series X keeps disconnecting from internet in XboX Insiders to solve the problem; My Xbox Series X keeps randomly disconnecting from the internet and a few seconds later it’s back online (wireless). My internet and all my other... Discussion in 'XboX Insiders' started by /u/UnbrandedSine14, Feb 2, 2021.

  1. Xbox Series X keeps disconnecting from internet


    My Xbox Series X keeps randomly disconnecting from the internet and a few seconds later it’s back online (wireless). My internet and all my other devices are fine. This has been an issue since November and nothing has been fixed??? Also I’m in the Alpha preview.

    submitted by /u/UnbrandedSine14
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    /u/UnbrandedSine14, Feb 2, 2021
    #1
  2. DemonizedDevil Win User

    Xbox bricked

    I sympathise. Since this latest update my xbox one keeps disconnecting from the internet saying no network detected when the settings says it is. I have a series x haven't tried that yet to see if same issue .
  3. XBF Zineb F Win User

    Series X Disconnects from Internet

    Hello there @BAM4_, I hope everything is going well!

    Thank you for reaching Microsoft Xbox Forum support. I am sorry to know about the connection situation, but I want you not to worry about it because I am here to help you out! I believe your console might need either a network reset or just a system refresh.
    I would like you to go through the following steps to clear the Mac address and then perform a quick power cycle on your console:

    Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

    After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console to check if it's
    installing this time.

    Another thing you should check is your NAT type. I would like you to check your NAT type if open because that could sometimes interfere. to check for the NAT type you can follow the steps below:

    Settings > Network Settings > NAT type => It should be open.

    If the NAT type is not open, you will need to open some ports with your internet provider. These ports must be open for Xbox Live to work: Port 88 (UDP) Port 3074 (UDP and TCP) Port 53 (UDP and TCP) Port 80 (TCP) Port 500 (UDP) Port 3544 (UDP) Port 4500
    (UDP).

    In case the issue still persists after the previous steps have been performed here is the official link to all the network troubleshooting steps that can help sort this out for you.

    The link: Troubleshoot your Xbox One network connection | Xbox Support

    In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

    Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

    Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you
    to sign in to the account.

    I wish you a lovely day, and I hope this helps you out! All the best!

    Kind Regards

    Stay safe, and happy gaming!

    Feel free to give us your feedback by voting below if the reply was helpful!
  4. SamQY Win User

    Xbox Series X micro disconnects from internet

    I'm Samy an independent advisor and I'll be helping you :D

    Clean your console's MAC and restart your internet devices.
    Network Settings> Advanced Settings> MAC Address and Clear.

    If the problem persists reset the console to factory defaults keeping your games and app. You won't miss anything but you would need to reconfigure the console and log into your accounts. Do not reset if you do not have your login information
  5. XBF Meryem R Win User

    My Series X keeps disconnecting from my Internet and Xbox live

    Hello, I will need you to please follow those instructions to resolve this issue:

    Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

    Another step that you can try to resolve the issue, would be to remove and re-add your account. In order to do that please go to: settings> account> remove accounts> remove your account.

    You could also try this troubleshooting step to clear any corrupted data from your device:

    1- Go to settings on your Xbox

    2- Select system

    3-Select storage

    4- Clear local saved games and your console will automatically restart

    Note: When doing this step please make sure that you always play online so that all your data is saved to the cloud

    If the issue still persists after going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 10-15 seconds plug all your cables back in and then restart your console.

    In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

    Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

    Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.
  6. DirtyRottnGamr Win User

    Series X keeps disconnecting from wireless

    Your solution wasn't my problem,

    but a microsoft techie told me via chat to hold power and eject at same time and power on, before i was able to do the chat disconnected.

    I did what was asked anyway and when system started all controllers were operable.

    This technique is the solution for problem i stated above with all my controllers rendered inoperable after being paired with series x console.
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Xbox Series X keeps disconnecting from internet

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