Xbox series X - My games have gone

FionaReid2 · Feb 23, 2021

Hi please can anyone help??!!

As of today, my sons 2 Call of Duty games started crashing and are not working at all on his Xbox Series X. He has been playing them for a few months without problem. Other games have still been working ok. We have tried factory resetting etc but nothing has helped.

Now however just to add insult to injury, all of his games which he purchased a while back have shown up as though he needs to purchase them again!! Luckily we can still see the purchase history to prove this. But how do we get them back? Has this happened to anyone else all in one day? Feeling so disappointed with this new Xbox. Should've stuck with the Xbox 1.

Thank you in advance for any help you can give us.

:)

XBF Mohammed C

Hello FionaReid2, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support!

In your case, I recommend following the troubleshooting steps here:

First,

Press the Xbox button  to open the guide.
Select Profile & system > Settings > Account > Remove accounts.
Select the account that you want to remove, and then select Remove to confirm.
When you're finished, select Close.

NB: You have to be fully aware of the email address and the password as you will be asked to sign in again!

Then, hold down the power button for about 10 seconds, until the console shuts off, then unplug the power cord and wait for 2-3 minutes before plugging it back in and turn on the Xbox.

If the issue persists, please select System > Settings > General > Network setting > Advanced settings > Alternate MAC address: clear

Then, please select System > Settings > devices and streaming > blue ray > persistent storage > clear three times > restart console.

I wish you a lovely day, and I hope this helps you out!

Kind Regards

Stay safe, and happy gaming!

FionaReid2

Hello , I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support!

In your case, I recommend following the troubleshooting steps here:

First,

Press the Xbox button  to open the guide.

Select Profile & system > Settings > Account > Remove accounts.

Select the account that you want to remove, and then select Remove to confirm.

When you're finished, select Close.

NB: You have to be fully aware of the email address and the password as you will be asked to sign in again!

Then, hold down the power button for about 10 seconds, until the console shuts off, then unplug the power cord and wait for 2-3 minutes before plugging it back in and turn on the Xbox.

If the issue persists, please select System > Settings > General > Network setting > Advanced settings > Alternate MAC address: clear

Then, please select System > Settings > devices and streaming > blue ray > persistent storage > clear three times > restart console.

I wish you a lovely day, and I hope this helps you out!

Kind Regards

Stay safe, and happy gaming!

Hi Mohammed

We have tried your suggestions and have managed to get the games back however the Call of Duty Games still keep crashing when we are trying to get into them. The other games are working. Any ideas?

Thanks

ROBIN H 25

Not really...

Xbox Series X games / upgrades / updates has to be installed onto the Series X internal or expansion card SSD,

You can have Xbox One games on your external hard drive that will get an Series X upgrade but the games will need to be transferred to the Series X and then the Series X upgrade will need to be downloaded onto the Series X SSD,

As an example...

I have Marvel Avengers on my external hard drive that will get the Series X upgrade and I will transfer the game over to the Series X SSD ready to download and update the game to the Series X version when available.

ngocphi

Well ideas section for bc I'd gone but hate to burst your bubble but xbox one games are fully bc with series x

Now if you want a 4k update for the series x that is and always has been on the publisher side

Not ms or sony

Obsessive Power

Yes it will run at 30 fps on the Series X as well.

The Series X has a number of other advantages over the Series S, not just a higher resolution. The Series X has 6GB more RAM than the Series S and more capable graphics hardware. The Series X can run Xbox One games that were enhanced for the Xbox One X and
run them smoother.

Only Xbox 360 and original Xbox games that were enhanced For One X get enhanced on the Series S, but unlike that machine, they max out at 1440P. Xbox One games run as they did on the original hardware, but with their own enhancements I mentioned in my previous
reply such as smoother frame rates, unlocked resolutions and such.

For the time being, Series X and S are on par with each other frame rate wise, but only time will tell for future titles.

I'm a PC gamer (i7 and RTX 2080) as well as a console gamer. I have a Series S because I couldn't get a Series X. When the X becomes available I'll replace it.

I've not connected my Series S to my TV, it's running off my Monitor. 1080P at 120Hz is great so far.

The great thing with these consoles is their content now follows you. when I get my Series X, only old games will work and work better.

Xbox series X - My games have gone