Xbox Series X problem with update. Brand new never got past this screen.

Hello, cryptorn. Thanks for reaching out! My name is Lucas. I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

Would you please tell me if you already tried to perform the offline update on this console? Also, what country do you live in and do you have a VPN on a router level?

Waiting for your reply.

I am having this problem as well. Brand new series x, brand new controller, brand new batteries. System is up to date and so is the controller. Has to be a software issue, this does not happen on my Xbox One.

It wouldn't proceed past the Payment page. Every time I clicked the button it just got darker.I never got past that screen and am having similar problems with Jedi Academy.I have not experienced this issue in the past and I have been an Xbox Customer since
Day 1 as I was following the Original Halo on PC when they announced this New Entry to the Console market called "Project X"

Yeah, there are already 2 brand new consoles the Xbox series X and the Xbox Series S. I think that the new Xbox series X is amazing, but I expect it will be along time before a new console is develpoped.

I just bought a brand new Xbox One X, but when I go to the store, Flight Simulator and other Xbox Series X/S games say they are "not playable on this device" and I can't get Flight Simulator to install on my brand new Xbox One X because it says it's "not compatible". Very frustrating.

So you bought an Xbox One X and expected to be able to play an Xbox Series X game on it?

Why would a game made for an Xbox Series X work on an Xbox One X?

If you want to play Xbox Series X/S games I would take your brand new Xbox One X back to the store you bought it and see if they will take it back and you could try and buy an Xbox Series S (Series X consoles are very hard to find, but a Series S can be found fairly easilly)