XBox Series X - unable to process a warranty claim, how do I get this moving?

Discus and support XBox Series X - unable to process a warranty claim, how do I get this moving? in XBoX on Consoles to solve the problem; So I have been 'lucky' enough to suffer a power failure of my new Xbox Series X machine and find myself frustrated at the complete inability of the... Discussion in 'XBoX on Consoles' started by CraigOwenHR2, Dec 21, 2020.

  1. CraigOwenHR2
    CraigOwenHR2 Guest

    XBox Series X - unable to process a warranty claim, how do I get this moving?


    So I have been 'lucky' enough to suffer a power failure of my new Xbox Series X machine and find myself frustrated at the complete inability of the Microsoft Support website to process my warranty claim.

    Issue is as follows:

    Console will not boot up. Power present at device - Xbox button illuminates and the power-on beep occurs. If the console splash screen appears there is no audio at all. After a short pause the console then switches off, not having got any further than the
    splash screen.

    Have tried a few hard resets and removal of power for an hour (twice), but nothing beyond silent splash screen followed by automatic switch-off.

    I have tried:

    1. Online Device Service & Repair webpage - returns a 'come back later' message at the 'shipping' part of the process. I have tried multiple times over the past 24 hours to get past this but to no avail. (see image below)
    2. Online chat & telecon is 'not available' for this issue


    XBox Series X - unable to process a warranty claim, how do I get this moving? [​IMG]


    I am getting increasingly annoyed at what appears to be a conscious decision on the part of Microsoft to stonewall me (and I suspect others). The clock is ticking and I am not able to use a device and service that I have paid good money for - it even offers
    me the opportunity to pay an additional cost for expedited support. Given the money I have spent on this device and the fact it is under warranty I find this absolutely disgraceful!

    I have never had a problem before with Microsoft or their services, but the complete lack of any tangible progress in getting this issue sorted is rapidly altering my opinion of this organisation and the way it handles issues and complaints. Any advice on
    getting this unjammed is appreciated.

    :)
     
    CraigOwenHR2, Dec 21, 2020
    #1
  2. ngocphi Win User

    Xbox Scalping

    Since when is it illegal?

    Whst people do on other sites is their business as long as they follow the terms of the website

    I dont scalpe myself I keeping ny series x

    Now I gotta figure out how to do a ms complete warranty claim apparently I confuses my poor agent lol
  3. Jesse E' Win User

    Xbox series X warranty claim

    Hello Leo, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

    In my experience, this isn't unusual and there's no reason to panic. Once the console has been repaired or replaced, the status will change on your dashboard and you'll get a tracking number via email. I have sent 3 devices for repairs in the past (2 consoles and the Elite controller v2), I only got details for one of them while there was no update for the other 2 until it was sent back and I received the tracking number. If this doesn't happen after 7 days of the date the device arrived the centre, then there may be a problem. But for now, I suggest you don't worry at all.

    Hope this helps.
  4. AhmedHussain11 Win User

    Trying to register Xbox Series X Controller At Microsoft.com , it doesn’t display it.

    My xbox was from Argos, it was manufactured for the UK, I am pretty sure I have warranty because my Xbox series X is registered on my account and still has warranty available till the 5th of March so that means my controller must have the same amount of warranty I am just unable to register it on my account for some reason
  5. MichaelFerrari3 Win User

    Xbox series x

    How do i get xbox series x
    Good luck
  6. oimushthuggie Win User

    New Series X on All Access - Error when trying to claim Game Pass

    Same here.

    I upgraded from the ultimate pass on Xbox one X to the series X but it won't let me claim it on the series X.

    Also Tetris connected won't open either.
Thema:

XBox Series X - unable to process a warranty claim, how do I get this moving?

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