Xbox series X warranty service repair question

Discus and support Xbox series X warranty service repair question in XBoX on Consoles to solve the problem; I've discovered that the disc drive on my xbox series x (purchased from online bundle from gamestop) does not function correctly. The disc gets stuck... Discussion in 'XBoX on Consoles' started by J904, Feb 21, 2021.

  1. J904
    J904 Guest

    Xbox series X warranty service repair question


    I've discovered that the disc drive on my xbox series x (purchased from online bundle from gamestop) does not function correctly. The disc gets stuck halfway when being pulled in, as if any disc cannot even fit in the slot (or something is wrong with the disc drive itself) and it makes whirring and clicking noises.

    Microsoft.com shows that my console is still under a manufacturers warranty and i was going to fill out a service repair request and ship it in for repair (or replacement), but i wanted to ask if i should be concerned about my profile/my games/my online payment information being on the console when i send it in for repair. The last time i sent a console in for repair or replacement was over a decade ago when i had RROD with a 360 so i can't remember whether or not you need to worry about your profile/online payment information/etc being on your console when you send it to Microsoft for service.

    Although i would like to think any customer should not need to worry about their profile/information on an xbox they have sent in for repair, this question seems more important regarding the issue on the xbox warranty service request form which mentions that in the event your console cannot be repaired they will send you a replacement instead, in the event your console will remain with microsoft and you are shipped a replacement is there any assurance that your profile/information of your old console will be wiped/not able to be tampered with?

    I had hoped to find an official Microsoft customer support email address to which i could ask this question but i couldn't find one and microsoft.com says that customer support by both phone/online chat is not available for hardware problems/questions like this...

    :)
     
  2. PlushRelic54582 Win User

    Xbox series x

    Hello, As Your Xbox Series X won’t turn on, there’s probably an issue with the internal power supply. i would recommend returning it and asking for them to exchange it for a new console or
    you have the option to send it for repair but sending it for repair wont be cheap. but your console should still be under warranty so it should be free.

    if your sending it for repair use this link-Xbox repair request
  3. Njal the Blue Win User

    Xbox one leaking

  4. EggsBoxJuan Win User

    Why is this console [REMOVED]

    Hi, contact support again please, the E64 error indicates a repair is required. If you only had the console back from repair for two weeks and this happens I would imagine it would be a free repair as all official repairs carry a 90 day warranty.

    -

    What is my warranty after my console is serviced?

    We provide a post-service warranty for serviced consoles. The length of the warranty depends on whether the service was in-warranty or out-of-warranty as follows:

    •In-warranty service: If your Xbox 360 console was serviced within the original warranty period (free repair), you receive either the balance of your original warranty or 90 days, whichever is longer.

    •Out-of-warranty service: If your Xbox 360 console was serviced out of the original warranty period (paid repair), your serviced console will have a 90-day warranty.
  5. SwordofWhedon Win User

    Xbox series x service repair

    You need to call FedEx and don’t let them off the hook

    You also neeed to contact amicrosoft customer service. Once a window closes, they will be able to file a claim with FedEx and send you a new one
  6. Smwutches Win User

    Xbox series x service repair

Thema:

Xbox series X warranty service repair question

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