Xbox software (OS) not functionng correctly - buttons and apps not launching

Discus and support Xbox software (OS) not functionng correctly - buttons and apps not launching in XBoX Games and Apps to solve the problem; Has anyone else had any issue with their Xbox One OS not working? When I restart my console it works fine for a while but when I turn the xbox off... Discussion in 'XBoX Games and Apps' started by DavieD, Sep 9, 2019.

  1. DavieD
    DavieD Guest

    Xbox software (OS) not functionng correctly - buttons and apps not launching


    Has anyone else had any issue with their Xbox One OS not working?

    When I restart my console it works fine for a while but when I turn the xbox off then back on I can't get any apps or settings to launch. I can see the buttons initiate a response as if they were going to launch but nothing happens. the only thing I can
    do is go between menus on the home page and press the Xbox home button to go back to the homes screen. Nothing else works.

    :)
     
    DavieD, Sep 9, 2019
    #1
  2. XBF Steven R Win User

    Xbox software (OS) not functionng correctly - buttons and apps not launching

    Hey there DavieD

    Thanks for reaching out to the Community for advice on how to work with a console that is acting unexpectedly like this. I can definitely understand how this could be pretty discouraging.

    Are you able to get to Settings? If you are, is it connected to your network with an open NAT type?

    I suggest trying what we call a soft factory reset of the console. However, you might get stuck if you are not connected to a network. Once you have made sure that you are, and that you have all the sign-in information for any of your accounts (as they will
    need to be redownloaded), follow the steps outlined in
    How to reset your console to factory defaults on Xbox One
    and select the option denoted
    reset and keep my games & apps.

    When you get the chance, let us know a little more about the situation and give those steps a shot if you can.

    Much Thanks!
  3. EggsBoxJuan Win User

    Xbox software (OS) not functionng correctly - buttons and apps not launching

    Hi, power the Xbox off by pressing and holding the power button for 10 seconds, then pull the power cord out of the Xbox and leave it out for a couple of minutes. Reconnect the power cord and power the Xbox on again using the power button on the Xbox and
    see how things go from there.
  4. GrinningBread92 Win User

    Screen flashes trying to start apps of games

    What the issue is, is the OS gets corrupted when you attempt to launch an app or game, it tries to launch but gets stuck. Only solution to it is reload the OS and wipe the hard drive clean.
  5. Internet Expert Win User

    Elite controller app

    The "Xbox Accessories" app should be permanently included with the OS, and it shouldn't be removable by the user.

    You can find it through the settings.

    • Go to "All Settings"
    • Go to "Kinect & Devices" on the left side.
    • Select the tile that says "Devices & Accessories" on the right side.
    • Select your controller.
    • Go to "Button Mapping"
    That should launch the "Xbox Accessories" app (with the joystick icon).

    Hope this helps!
  6. DominumStige Win User

    NFL Gamepass

    Hi!

    Try using the new
    Xbox (Beta) app
    . You'll be able to download and launch the contents. Also check that W10 is correctly updated.
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Xbox software (OS) not functionng correctly - buttons and apps not launching

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