Xbox Stole My Money

Discus and support Xbox Stole My Money in XBoX Sales and Promo to solve the problem; I made a digital content purchase on September 1, 2019. I never received the content. So, I requested a refund. They denied it. So, I spoke with Xbox... Discussion in 'XBoX Sales and Promo' started by CaseyF1, Oct 1, 2019.

  1. CaseyF1
    CaseyF1 Guest

    Xbox Stole My Money


    I made a digital content purchase on September 1, 2019. I never received the content. So, I requested a refund. They denied it. So, I spoke with Xbox chat support and they said I could reply to the email where it was denied and I'd hear back. Well I replied
    and I never heard anything. So, I chatted again with support and they asked for my to request a refund again and to try and reply to that email. I'VE DONE THIS 5 TIMES. They never credited me, they've never responded. So, I tried again after the 14 day period
    and what do you know they say it's not eligible because it's past 14 days. Well duh XBOX, you denied it for 14 days straight!!! I replied to that email today and I'm sure they won't respond. Does anyone know how to get a hold of management. Sad it's come
    to this but this might be it for me on Xbox. They don't care...

    :)
     
    CaseyF1, Oct 1, 2019
    #1
  2. Smwutches Win User

    they stole my money

    You'll want to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us
  3. BongKaos Win User

    Stole my money

    Sorry, You are out of luck... MS can do nothing if you willingly sent items to another member. I don't believe the sale of a gamertag is something that should be done... In fact maybe against the rules...... GOOD LUCK!!!
  4. General of Army Win User

    Stole my money

    It could of been a glitch in the system. I had a buddy that did this to him a time ago when he was buying gold. Instead of $2, it charged him the total price of two(2) three month cards. The best solution that I myself can tell you is to contact the Xbox
    Billing Department and explain to them your current situation.

    Hope it helps!

    -
  5. Smwutches Win User

    Stole my money

    Buying and selling gamertags is a violation of the terms of service. You can be banned just as much as he can for trying to purchase a gamertag.
  6. Sean2383 Win User

    Stole my money

    Hi the Tippett,

    I'm sorry that you have found yourself in this situation.

    Sadly the sale and transfer of gamertags is against the Xbox Live Code of Conduct found at
    www.xbox.com/.../codeofconduct

    In trying to do so you have potentially opened yourself to enforcement action.

    However the other user appears to have fraudulently received 1600 points from yourself. Again this is against the CoC. Please file a report against the player via your xbox dashboard and it will be investigated by the enforcement team.

    The process for filing a complaint can be found
    www.xbox.com/.../abuse


    I hope this helps
Thema:

Xbox Stole My Money

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