Xbox store prompting me to buy games i already own ?

Discus and support Xbox store prompting me to buy games i already own ? in XBoX Games and Apps to solve the problem; Hi all Not sure if this is a known issue, but i had an xbox one x with an external drive which i recently had to replace the xbox. All my games were... Discussion in 'XBoX Games and Apps' started by andy2005, Nov 29, 2019.

  1. andy2005
    andy2005 Guest

    Xbox store prompting me to buy games i already own ?


    Hi all

    Not sure if this is a known issue, but i had an xbox one x with an external drive which i recently had to replace the xbox. All my games were on the external drive. The new xbox one x is picking up the external drives and the games but what i dont understand
    is some games i own like red dead redemptions 2 or forza horizon 4, if i go to the store it shows i own those games and if i go into the game details in the store, logically i cant buy it again but only buy it as gift.

    But why is it some games like fifa 17, 18, 19, battlefield 5, if i look at those in the store, it says installed and if i go into the game details it prompts me or shows the buy to own button ???

    I know i own the games as i have my full order history with my Microsoft account (always used the same account) but if it helps or affects the solution, yes i sub to EA acces and yes i have game pass ultimate.

    Im just concerned that if my external drive went kaput, i would loose the games ? do i have to get on the phone to xbox support, quote them the order numbers so the licenses are refreshed ?

    Just seems really odd to me, not sure if this was happening on my previous xbox or not but only showed itself after i went through checking my games were ok on the new xbox one x. Also yes, i was able to remove the old xbox from my account and formatted
    it / reset it with the external drive attached ? new console shows in my microsoft account ok and ive always used the same account.

    Thanks

    :)
     
    andy2005, Nov 29, 2019
    #1
  2. XBF Ezra G Win User

    Xbox store prompting me to buy games i already own ?

    Hi andy,

    Thanks for your post. I understand you are experiencing an issue launching your games on your Xbox One console. You may want to check your

    Order History
    to make sure the games that are not launching were purchased on your account. If the games are not in your order history then your games may have been another account.

    Please keep us updated.
  3. Bruddah Iz on Da Pho Win User

    Buying the Destiny 2 Annual Pass

    The MS Store denies me the ability to purchase the annual pass for forsaken also. I own everything digitally except the season pass. The ms store just flat out denies me the ability to purchase the annual pass.

    Bungie and ms prompt with Get Offers but the annual pass does not show up as an option, only buying the base game I already own. The ms account involved looks perfect at all points, it is like the store is invoking a rule that it cant sell me the product.
  4. This Guy Tom Win User

    Advanced Warfare Season Pass issue

    Season Pass is installed, my Xbox says that I own it, and AW is still saying that I don't have it and is just advertising it to me in its in-game store. I can't buy it in-game because I already own it and Gorge is only saying Bundle-Only in the store I still
    can't download it.
  5. PARESIS Win User

    Age Of Empires Premium Content Error

    Similar problem. I bought the premium civ, and it downloaded ok. But when I played, it didn't let me access the premium content. It prompted me to BUY A PREMIUM CIV.. At the in game store, it says that I purchased the greek civ already.....?
  6. PitombaOne Win User

    BC - Rearmed 2 not showing in "Ready to Install"

    Same problem here. I was able to download and install the game on Xbox One by "buying the game again" on Xbox One Store (i was not charged since i already own the game), but when launching it, the system tells me that i do not own the game (insert the disc
    or enter xbox live with the ouwner account).

    Something about strange...
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Xbox store prompting me to buy games i already own ?

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