Xbox stuck on grey login screen

Discus and support Xbox stuck on grey login screen in XBoX on Consoles to solve the problem; Hi, Earlier i turned my xbox on and it asked me to sign into my microsoft account which i did however when i put the password in the grey pop up box... Discussion in 'XBoX on Consoles' started by MATTH3W xx, Oct 25, 2019.

  1. MATTH3W xx
    MATTH3W xx Guest

    Xbox stuck on grey login screen


    Hi,

    Earlier i turned my xbox on and it asked me to sign into my microsoft account which i did however when i put the password in the grey pop up box goes blank and doesnt go any further forward. If i click B it shuts the pup up box down and allows me to navigate
    the xbox and sign in again. Ive updated my xbox, before that i was getting an error code 0x801901f4, now i dont get an error code at all. My xbox is connected to the internet.

    Ive tried:

    updating xbox

    deleting account and re-adding

    changing password

    Turned on and off, took plug out

    Hard power down by holding power button for 10 secs

    Any other suggestions?

    :)
     
    MATTH3W xx, Oct 25, 2019
    #1
  2. XBF Eladio M Win User

    Xbox stuck on grey login screen

    Hey MATTH3W

    Thank you for taking the time to post this on the Xbox Forums. We understand that you are currently experiencing difficulties with being able to log back into your account.

    In this instance, as you have depicted the troubleshooting you have taken to approach this, I would have to recommend that you perform a soft

    factory reset
    .

    Keep in mind that this will remove all accounts on your console, as well as any Home Xbox associations, so be sure to have the email and password to the account you wish to recover.

    This can be done by following these simple steps:

    1. Press the Xbox button to open the guide.
    2. Select System > Settings > System > Console info.
    3. Select Reset console.
    4. On the Reset your console? screen, you'll see three options:
      • Reset and remove everything. This option resets the console to factory settings. All user data, including accounts, saved games, settings, home Xbox associations, and all games and apps will be deleted. You should use this option when selling
        or gifting the console to someone else. You should only use this option as a last resort in some troubleshooting cases.
      • Reset and keep my games & apps. You should use this option as your primary choice when troubleshooting. It will reset the OS and delete all potentially corrupted data without deleting your games or apps. This will save you from downloading
        or reinstalling the large game files. In some cases, if a corrupt game file is causing the issue you're troubleshooting, you may have to choose
        Reset and remove everything, but you should always start with
        Reset and keep my games & apps
        and save Reset and remove everything as a last resort.
      • Cancel. To back out of this screen, simply select the
        Cancel
        button. No action has been taken at this point. This is a safe exit from this screen.

    I recommend that you use the option that reads Reset and keep my games & apps as this will be your best option to get back to gaming.

    Give this a try a let us know if this works for you!
  3. ShrekAteMyKidz Win User

    Xbox dashboard took too long to start error?

    IM STUCK ON A GREY SCREEN SO I CANT EVEN GO TO MY SETTINGS HELPPPPPP!!!!!
  4. CIDkidzPILLZ Win User

    Auto Sign-In Bug

    SmartGlass also refuses to connect when I'm stuck in this grey endlessly loading dashboard screen.

    This problem is consistent. Everyday when I turn my Xbox on for the first time this happens.
  5. Rem le Nem Win User

    Error 0x8000704c6 Ori and the Will of the Wisps

    I just got the same on Xbox, when loading Ori is floating on a grey screen, and then the game crashes. Gets me back to the Xbox home screen.

    What happened just before, was I was running quicker than the screen could be displayed. When Ori reappeared on screen, it was stuck between walls, and the auto save kicked in. Since then grey screen when loading the save, and this is after 16 hours of game
    play trying to complete it.

    A bit frustrated, tried the last 2 backup saves. But still the same. Will try a third one later.
  6. CyrusReza Win User

    Dashboard will load up very slow

    Hello there, unfortunately after three times of flawless booting up the issue has returned.

    After spending a very long time on the grey screen with the white circle spinning, I am now stuck at the profile selection screen trying to sign into Xbox Live.

    Any advice is very welcome!
Thema:

Xbox stuck on grey login screen

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