Xbox subscription and Microsoft account balance

Discus and support Xbox subscription and Microsoft account balance in XBoX on Consoles to solve the problem; I have 25 dollars in my Microsoft account. I have a past due balance of 16 something and i want to use the Microsoft account to pay for the past due... Discussion in 'XBoX on Consoles' started by Crushante, Mar 26, 2020.

  1. Crushante
    Crushante Guest

    Xbox subscription and Microsoft account balance


    I have 25 dollars in my Microsoft account. I have a past due balance of 16 something and i want to use the Microsoft account to pay for the past due balance. Im tying to get xbox live but when i try to buy it it says that i have to pick a back up way to
    pay. I heard that to change that i turn off recurring billing but in order to do that i have to pay the over due balance. Any help?

    :)
     
    Crushante, Mar 26, 2020
    #1
  2. XBF Ezra G Win User

    I want to pay a suscription that has been blocked

    Hi JOSE,

    Thanks for your post! Unfortunately, Microsoft Account balances can not be used to purchase/renew a subscription. If your subscription is past due, check out this article on how to pay the balance and continue your subscription:

    How to Pay a Past Due Balance on an Xbox Subscription
    .

    I hope this information helps, thanks again!
  3. OndoyBahista Win User

    I bought a gold card and it won't go through

    Prepaid codes cannot be used or activated if your Microsoft account is suspended or has a balance due. You must resolve all unpaid balances and account suspensions before you can use the prepaid code. To do so, see the following pages:

    Source: http://support.xbox.com/billing/prepaid-codes/prepaid-code-errors
  4. MattReptar Win User

    XBOX Live Gold

    No, your Microsoft account balance cannot be used to purchase a Xbox Live Gold subscription.
  5. XBF George L Win User

    paiement en retard *Translation* Late Payment

    Hello!

    Thanks for reaching out to us here on the forums with this situation. I understand you're having trouble with a pending balance on your Microsoft Account. Take a look at this helpful support article: How
    to pay a past due balance on an Xbox subscription
    . You can definitely manage and maintain any Microsoft Account details at the Microsoft Account Page. Let us know with a reply
    how it goes!
  6. Smwutches Win User

    Repayment

    You would need to check microsoftstore.com to see if you can purchase a prepaid gold card there with your Microsoft account balance. Otherwise, it is not possible to use your Microsoft account balance to purchase a subscription through Xbox.
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Xbox subscription and Microsoft account balance

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