Xbox subscription and Microsoft account balance

Hi JOSE,

Thanks for your post! Unfortunately, Microsoft Account balances can not be used to purchase/renew a subscription. If your subscription is past due, check out this article on how to pay the balance and continue your subscription:

How to Pay a Past Due Balance on an Xbox Subscription.

I hope this information helps, thanks again!

Prepaid codes cannot be used or activated if your Microsoft account is suspended or has a balance due. You must resolve all unpaid balances and account suspensions before you can use the prepaid code. To do so, see the following pages:

• If your Xbox subscription is suspended, see Your Xbox subscription is suspended.
• If you have a balance due on your Microsoft account, see How to pay a past due balance for an Xbox subscription.

Source: http://support.xbox.com/billing/prepaid-codes/prepaid-code-errors

No, your Microsoft account balance cannot be used to purchase a Xbox Live Gold subscription.

Hello!

Thanks for reaching out to us here on the forums with this situation. I understand you're having trouble with a pending balance on your Microsoft Account. Take a look at this helpful support article: How
to pay a past due balance on an Xbox subscription. You can definitely manage and maintain any Microsoft Account details at the Microsoft Account Page. Let us know with a reply
how it goes!

You would need to check microsoftstore.com to see if you can purchase a prepaid gold card there with your Microsoft account balance. Otherwise, it is not possible to use your Microsoft account balance to purchase a subscription through Xbox.