Xbox support couldn't help me even though she was very nice!!!!

Discus and support Xbox support couldn't help me even though she was very nice!!!! in XBoX Games and Apps to solve the problem; Ok here goes I have a xbox one...now the other day I bought a preowned xbox 360 from game to finally play Spartacus legends and the walking dead. I set... Discussion in 'XBoX Games and Apps' started by Spartan Grant, Jan 25, 2014.

  1. Xbox support couldn't help me even though she was very nice!!!!


    Ok here goes I have a xbox one...now the other day I bought a preowned xbox 360 from game to finally play Spartacus legends and the walking dead. I set up the 360 and put my xbox one gamertag in yet when ever I try downloading something it keeps popping
    up your credit card can't be retrieved. Please buy with your microsoft balance or try again later!!! Now after spending over a hour on the phone we had checked to make sure it was my correct card, billing address and cleared the cache etc it still won't let
    me download netflix and customer support have escalated my case to their highest team!!! Have anyone else heard of this please help ?

    :)
     
    Spartan Grant, Jan 25, 2014
    #1
  2. Iamready2go
    Iamready2go Guest
    Have paid for Rivers and Actions Collections, but puzzles will not download. It's been over a month

    I talked to someone about a month ago about my problem, and she was very rude. Said she couldn't help me. I'm very disappointed in this type of treatment from Microsoft. Please help me get my puzzles downloaded. Thanks, [Mod Removed]
     
    Iamready2go, Jan 25, 2014
    #2
  3. Laladien
    Laladien Guest
    Can't Authorize Payment

    This is happening to me as well, with the same cards I've been using for years... started yesterday....

    Support couldn't help me either... To be fair though, the person helping me (Rebecca) did her best... she was awesome.
     
    Laladien, Jan 25, 2014
    #3
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Xbox support couldn't help me even though she was very nice!!!!

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