Xbox troubleshooting

Discus and support Xbox troubleshooting in XBoX Games and Apps to solve the problem; I've gone to the troubleshooting screen and selected the reset that keeps games etc, but it's been about 20 minutes and it hasn't moved from 61%. I'm... Discussion in 'XBoX Games and Apps' started by JacobKimbel, May 28, 2022.

  1. JacobKimbel
    JacobKimbel Guest

    Xbox troubleshooting


    I've gone to the troubleshooting screen and selected the reset that keeps games etc, but it's been about 20 minutes and it hasn't moved from 61%. I'm confused on what to do next.

    :)
     
    JacobKimbel, May 28, 2022
    #1
  2. NaZoooom Win User

    Xbox Troubleshooting

    Hi DeigzP,

    Its hard to say if any damage was caused by this that could effect your console long term but if the Xbox booted up, then there shouldn’t be an issue as power surges often render devices unusable immediately. I would suggest you invest in a power surge
    extension cable, they are pretty inexspensive and offer protection when it comes to power surges.

    As for your ventilation question, check out this How to position and ventilate your Xbox console support page.

    Hope this helps :)
  3. [ A J ] Win User

    Xbox troubleshooting

    Hi, JacobKimbel!
    Thank you for the information.

    It's generally discouraged to do anything to a console while it's in the middle of a reset or an update process, so I'd suggest giving it more time to either fail or complete or complete this process on its own. If the reset fails, your console will probably give you a "Something went wrong" screen and an error code we could use to better understand the console's problem and decide what troubleshooting steps we'll take.

    If you find that your console has been stuck on that screen for 1 hour or longer, then try turning it off by pressing and holding the power button, wait 30 seconds, and turn it back on to see if it puts you back on the "Preparing console" screen. If it does, please give it a few minutes to see if it makes any progress.

    Please let me know how it goes.
  4. DeigzP Win User

    Xbox Troubleshooting

    Thank you. Very informative
  5. [ A J ] Win User

    Xbox troubleshooting

    Hi, JacobKimbel! thank you for reaching out.
    My name is AJ, I'm an Independent Advisor for the Xbox Community.

    I believe additional information is needed:

    - May I ask which Xbox model you are using?
    - Is your console part of the Insider program?
    - Which part of the reset process are you on? could you describe what you see on your screen?
    - Do you have any external devices plugged into your console?
    - What was the reason behind doing a soft factory reset? were you experiencing some issues with your console?

    Thank you.
  6. JacobKimbel Win User

    Xbox troubleshooting

    Xbox one series s, it is not part of the insider program, the screen reads: preparing console, it loads up to 61% and freezes on 61%. No other devices. And my xbox was taking basically 12 years to boot up this morning and so I did a power reset and that didn't work and a couple times the green xbox one screen would pop up and 5 minutes later disappear to a black screen.
Thema:

Xbox troubleshooting

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