Xbox will not launch apps or display the home screen

Discus and support Xbox will not launch apps or display the home screen in XBoX Games and Apps to solve the problem; I just updated my xbox and it worked fine for a day or two before no longer displaying the home screen. It shows a black screen however, the quick menu... Discussion in 'XBoX Games and Apps' started by BHord, Sep 10, 2019.

  1. BHord
    BHord Guest

    Xbox will not launch apps or display the home screen


    I just updated my xbox and it worked fine for a day or two before no longer displaying the home screen. It shows a black screen however, the quick menu will still open. Any help would be much appreciated!

    :)
     
    BHord, Sep 10, 2019
    #1
  2. BHord Win User

    Xbox will not launch apps or display the home screen

    Thank you so much! This immediately solved my problem!
  3. denis97g Win User

    Xbox will not launch apps or display the home screen

  4. XBF Diego M Win User

    Xbox will not launch apps or display the home screen

    Hi BHord,

    Thank you for posting on the Xbox forums. I'd be happy to help troubleshoot the issue.

    First, go ahead and do a hard restart and
    power cycle
    . Hold down the power button on the console for about 10 seconds until it shuts down and then remove the power cable from the Xbox and the power outlet for about 5 minutes. Then re-connect and turn on the Xbox.

    If that doesn't help then you will need to try out a soft factory reset.

    1. Press the Xbox button to open the guide.
    2. Select System > Settings > System > Console info.
    3. Select Reset console.

    Make sure to select "Keep my games & apps" and have the correct account login information plus your Wi-Fi password ready if you connect wireless because you will need to re-add the account's that were on the Xbox and re-connect to your
    network during the reset.

    Try out those troubleshooting solutions and let us know the results!
  5. Scimac Win User

    Microsoft rewards app

    Also experiencing this issue when trying to launch the rewards app on xbox this morning. It’s displaying the splash screen for about 60 seconds before closing the app.
  6. myusrn Win User

    Wireless Display (preview)

    . . . same here when the app is launched the screen becomes black and after a view seconds goes back to the xbox one home screen. i tried uninstalling, rebooting console, and reinstalling wireless display (preview) app and that did not resolve the issue.
    Really hope someone from product group support takes notice of this issue and resolves it as w/o this you have to go buy hardware to enable miracasting phone and tablet screens onto console connected big screen.
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Xbox will not launch apps or display the home screen

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