Xbox wont open apps and keeps scrolling down

Discus and support Xbox wont open apps and keeps scrolling down in XBoX on Consoles to solve the problem; My xbox one will keep scrolling down and the controller Is not a fault as I have used my brothers xbox pad on my xbox one and still goes down. Also... Discussion in 'XBoX on Consoles' started by Itsbailey X, Dec 3, 2020.

  1. Itsbailey X
    Itsbailey X Guest

    Xbox wont open apps and keeps scrolling down


    My xbox one will keep scrolling down and the controller Is not a fault as I have used my brothers xbox pad on my xbox one and still goes down. Also after 5 minutes I can not click anything like games or messages they will not work

    :)
     
    Itsbailey X, Dec 3, 2020
    #1
  2. Miss Bijoux Win User

    My Xbox One Goes Crazy

    Hey Halogal05 -

    Is it possible someone is controlling your Xbox One console using their phone's Xbox App? You'll want to check your settings for what connections you allow to your Xbox One from phone Xbox Apps. Starting at your Xbox One dashboard:

    • Open the Guide Menu
    • Scroll down to Settings
    • Select All Settings
    • Scroll down to Preferences
    • Select Xbox app connections
    Ensure that you have the desired restrictions in place.

    Let us know if that helps. :)
  3. M3tal Daz3 Win User

    JC Penney Ad

    Open Start > Settings > Apps > Apps & features

    Scroll down to Microsoft Solitaire Collection

    Select it

    Click Advanced options

    Click Reset

    Restart
  4. Ezzn Win User

    Xbox keeps scrolling down

    Make sure the controller firmware is updated as well.
  5. XBF Nestor S Win User

    Xbox keeps scrolling down

    Hey there Amoeba thanks for keeping in touch.

    To be quite honest this doesn't seem to be a console issue, this does however seem to be coming from the controller instead. Without sounding repetitive we suggest a >Soft
    Factory Reset
    <
    (while keeping games and apps, WITH THE CONTROLLER PLUGGED IN)
    IF AND ONLY IF THE FOLLOWING CRITERIA IS MET:

    • There is a stable network connection.
    • The information for all profiles is known (email and passwords)

    Once the setup is complete it will ask if we want to keep settings or manual setup
    lets do manual setup since this will push through any updates to both controller and console. If however this doesn't do the trick then we suggest replace the controller. Give
    it a shot and let us know of any changes!
  6. MindfulAmoeba95 Win User

    Xbox keeps scrolling down

    It has been "serviced" 2 times already, came back the same way I sent it
Thema:

Xbox wont open apps and keeps scrolling down

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