Xbox wont start, 10 mins later black screen, 10 mins after stuck on preparing console

Discus and support Xbox wont start, 10 mins later black screen, 10 mins after stuck on preparing console in XBoX on Consoles to solve the problem; So i have no idea what happened to my xbox, was working perfectly fine and then i left to the store and left it on, came back home and it was turned... Discussion in 'XBoX on Consoles' started by josemontes5, Oct 19, 2019.

  1. josemontes5
    josemontes5 Guest

    Xbox wont start, 10 mins later black screen, 10 mins after stuck on preparing console


    So i have no idea what happened to my xbox, was working perfectly fine and then i left to the store and left it on, came back home and it was turned off, would not start back up. White xbox light would light up and it would beep that it turned on but tv
    said no signal, would try to turn off xbox and it wouldnt until i held down xbox button. Tried to do the hodling down, the eject, connect button and power and still nothing. 10 or so minutes later my screen turned all black, about 10 or so minutes after that,
    a screen that said preparing console popped up and it stayed on that screen for about 40 minutes before i just gave up and turned it off. Not sure what happened, any ideas on a solution or what to do?

    :)
     
    josemontes5, Oct 19, 2019
    #1
  2. josemontes5 Win User

    Xbox wont start, 10 mins later black screen, 10 mins after stuck on preparing console

    Its an xbox one base, was watching a blueray movie right before, went to the store to drop the movie off at red box and get another movie, no odd noises, didnt bump it, tried to restart it multiple times and the same thing happened
  3. Jeremy2085 Win User

    Xbox wont start, 10 mins later black screen, 10 mins after stuck on preparing console

    When the screen was all black was you still able too access the menus through the xbox guide button? This has happened too me before and the common fix for it is doing a hard reset of the console by holding down the power button for ten seconds before
    releasing and pressing the power button again. This should reset your xbox and make the home screen appear again when it has turned on properly like it did for me. I hope this helps you and good luck getting your xbox sorted.
  4. XBF Crystal P Win User

    Xbox wont start, 10 mins later black screen, 10 mins after stuck on preparing console

    Hi there Jose,

    Thanks for the reply and update on the Xbox One issue. If the console is not responding to the Offline troubleshooting steps:

    1. Power off your console, and then unplug the power cord to ensure that the console is completely powered off.
    2. Wait 30 seconds, and then plug the power cord back in.
    3. Press and hold the BINDbutton (located below the Xbox button on the console) and the
      EJECTbutton (located on the front of the console), and then press the
      Xboxbutton on the console.
    4. Continue holding the BINDand
      EJECTbuttons for 10-15 seconds.
    5. Listen for two “power-up” tones a couple of seconds apart. You can release the
      BINDand EJECTbuttons after the second power-up tone.
    6. The console should power up and take you directly to the Xbox Startup Troubleshooter.
    7. Select Reset this Xbox
    8. Select Reset this Xbox and Keep Games and Apps

    The console will need to serviced due to troubleshooting not being successful. If you have the Xbox One Original, we are not currently servicing any Xbox One original consoles out of warranty. I recommend to
    contact Customer Support for further assistance or visit the
    Device service and Repair
    site.

    Hope this helps.
  5. xBEATDOWNSx Win User

    Xbox wont start, 10 mins later black screen, 10 mins after stuck on preparing console

    Sorry for the delay on replying, im at work till the morning!

    If you can not get the console to reboot (hold down the power button till you hear that familiar beep/ click), you may have to submit a ticket with Microsoft which would be unfortunate. Hopefully thats not the case.

    Try to restart the system and see if you have any feedback from the controller. Press the menu button, move thej and listen for the sound of the menu shuffling.
  6. xBEATDOWNSx Win User

    Xbox wont start, 10 mins later black screen, 10 mins after stuck on preparing console

    Lets go from the top, shall we?

    Which edition is the console (base, S, X)?

    What were you doing before this happened? You mentioned you were heading to the store and came back.

    Any odd noise from the console? Any chance you could have bumped it?

    Have you tried restarting the console since?
Thema:

Xbox wont start, 10 mins later black screen, 10 mins after stuck on preparing console

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