XBOX360 Live Account Recovery

Discus and support XBOX360 Live Account Recovery in XBoX Games and Apps to solve the problem; Dear All, Here's a frustrating one which I hope there is a simple answer. We have owned an XBOX360 for 5 years+, but did not really use it, or make... Discussion in 'XBoX Games and Apps' started by 7th Harmonic, Jun 29, 2020.

  1. 7th Harmonic
    7th Harmonic Guest

    XBOX360 Live Account Recovery


    Dear All,

    Here's a frustrating one which I hope there is a simple answer.

    We have owned an XBOX360 for 5 years+, but did not really use it, or make any purchases, until recently. In May 2020 this we decided to purchase the game Halo4 and all was well in the Family as we cheerily blew each other apart in the virtual worlds. A
    month or so past of joyous bloodletting until, one day on switching on the xbox, we were requested to log in to our Live account (it automatically logged in previously).

    Unfortunately, while we know the Gamer Tag, we have no idea what email we used when we initially set up the account. Consequently we do not know the password for this account......terrible account management I know!

    We thought we could still enjoy the game by logging in using another live ID, but it would not load without the Live Account it was purchased with.

    Attempts to recover the email and password related to the Gamer Tag, with the recent purchase in May as proof (credit card no), using the XBOX Account Recovery Tool were rejected. The response from MS noted that the Gamer Tag is now frozen, with no way
    to appeal the decision other than to resubmit the Account Recovery form....tried twice with no success.

    Would anyone have any ideas how we could still play the game that we purchased in May and downloaded on our xbox, without the associated live account?

    Thanks so much

    :)
     
    7th Harmonic, Jun 29, 2020
    #1
  2. 7th Harmonic Win User

    XBOX360 Live Account Recovery

    Appreciate the advice.

    Looks like I have no choice but to purchase the game again. Lesson learned!



    Thanks
  3. 1Testimony Win User

    XBOX360 Live Account Recovery

    Unfortunately, there is no way of playing the said game without access to the associated XBL account.

    If you remember the email to the account, have you tried resetting the password? You should have a linked secondary email or phone number when you signed up for the account (only if you did). It will send a code to the email/phone number in order to reset
    the password.
  4. onyxishere Win User

    xbox360 profile recovery

  5. XBF Ruben D Win User

    Xbox360, Account recovery (without Email or password)

    Hello
    Nahdoublenah
    ,

    Thanks for reaching out! I'm sorry to hear about the issue you may be experiencing with your Microsoft account.To get further assistance in regards to this issue, you will need to Contact Xbox Support to see if they
    can assist you with this issue.

    I would recommend to contact Customer Supportfor further assistance.

    Try this:

    • Log into Support.Xbox.com
    • Scroll down, Click on Contact Us
    • Step 1: Click on Ask a Question
    • Step 2 : Select your Product
    • Step 3 : Select your Issue
      • Select – Call me back

    Hope this helps and thank you again for posting on Xbox Forums.
  6. Become Ash Win User

    Xbox360, Account recovery (without Email or password)

    Have you tried xbox support.com
Thema:

XBOX360 Live Account Recovery

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