Xboxlivefamily Email

Discus and support Xboxlivefamily Email in XBoX Accessibility to solve the problem; I have an xboxlivefamily email address and cannot receive emails at this address. I have tried adding another email to the account but it will not... Discussion in 'XBoX Accessibility' started by DylanM819, Oct 19, 2019.

  1. DylanM819
    DylanM819 Guest

    Xboxlivefamily Email


    I have an xboxlivefamily email address and cannot receive emails at this address. I have tried adding another email to the account but it will not allow me to change it to the primary alias (no error windows, it doesn’t
    even give me the option to change and “Your organization's policies prevent you from changing your primary alias.” is already present on the screen)

    :)
     
    DylanM819, Oct 19, 2019
    #1
  2. DylanM819 Win User

    Xboxlivefamily Email

    Hi Genevieve,

    It is a personal account that has been set up for many years, under the old family xbox live plan.
  3. iareBRENDEN Win User

    Xboxlivefamily Email

    https://answers.microsoft.com/en-us...l-adress/49b87976-d63f-46ff-9f0b-98ddf7a2616b

    I'm unfamiliar with this email domain, but found a past thread here that might help you eith th alias problem.

    I would also google "xboxlivefamily email" and take a look at some results. It seems like these emails were automatically generated by Microsoft years ago when family account were possible. They were for login purposes and never meant to recieve emails.
  4. DylanM819 Win User

    Xboxlivefamily Email

    It was a child account originally, I’ve been using it for a number of years now. I noticed the email problem when I signed up for Hulu on xbox and then was unable to access the account but I am still being charged for Hulu monthly. Just trying to receive
    recovery emails as well as updates on the reward points that I’ve spent on raffles.
  5. Genevieve Cri Win User

    Xboxlivefamily Email

    Hi DylanM819,

    Based on the error message that you are getting, it seems that your Xboxlivefamily email address configured differently. Could you please verify if this email is a personal, work, or school account?

    To notify us and have us get back to you, simply reply to this post.
  6. Genevieve Cri Win User

    Xboxlivefamily Email

    Thank you for that information, Dylan. Since your account is under the old family Xbox live plan, we highly suggest that you contact our Xbox Support to get further assistance on how to manage this
    situation. They are more equipped to guide you on how to change the account as a primary alias.

    Or else, you may contact our Microsoft Support via the links below:

    Email
    Microsoft support


    Chat
    with Microsoft support


    If you need more information from us, you can get back to us by replying to this thread or create a new thread using this link if
    you have a different concern.
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Xboxlivefamily Email

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